Patient Service Representative

Towncare Dental Partnership; Atlanta (GA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance

Disability benefits

401(k) plan

Team-oriented work environment

Modern dental technology

Career growth opportunities

Job summary

Imagix Family Dentistry of Vinings in Atlanta, GA is seeking a friendly Patient Service Representative to join our team. You will welcome patients, answer calls, schedule appointments, and help patients navigate treatments and payments.

Ideal candidates have dental office experience, strong communication, and teamwork. This role offers a collaborative environment with modern technology and opportunities for growth within our practice.

Qualifications

• Dental office experience required.
• Experience answering phones and scheduling appointments.
• Strong customer service and communication skills.
• Comfortable with patient payments and insurance basics.

Responsibilities

• Greet patients with a friendly, professional attitude.
• Answer phones and respond to patient questions.
• Schedule, confirm, and maintain appointments.
• Follow up on cancellations and no-shows.
• Register patients and maintain accurate records.
• Post charges and payments to accounts.
• Monitor voicemails and respond promptly.
• Explain treatment options and financial arrangements.
• Maintain a clean reception area.
• Collaborate with the dental team and Office Manager.

Skills

Dental office experience

Phone skills

Appointment scheduling

Customer service

Payments experience

Insurance knowledge

Team player

Job description

Overview

Patient Service Representative - Atlanta, GA

Imagix Family Dentistry of Vinings is looking for an experienced and friendly Patient Service Representative to join our team in Atlanta, GA!

If you enjoy helping people, providing excellent customer service, and creating a welcoming experience for patients, we'd love to hear from you. You'll play an important role in helping patients navigate their appointments and treatment while supporting the day-to-day operations of our practice.

What You’ll Do

• Welcome patients with a friendly and professional attitude

• Answer phones and respond to patient questions and concerns

• Schedule, confirm, and maintain patient appointments

• Follow up with patients regarding cancellations and no-shows

• Register patients and maintain accurate patient information

• Post charges and payments to patient accounts

• Monitor and respond to voicemail

• Help patients understand their treatment and financial arrangements

• Maintain a clean, welcoming, and organized reception area

• Work closely with the dental team and Office Manager to provide an excellent patient experience

What We're Looking For

• Dental office experience required

• Previous experience answering phones and scheduling appointments

• Strong customer service skills

• Experience with patient payments is a plus

• Knowledge of HMO/PPO dental insurance is a plus

• Friendly, professional, and dependable

• Strong communication and organizational skills

• Comfortable working in a busy, team-oriented environment

What We Offer

• Full-time schedule:

  • Monday: 7:15 AM-3:30 PM

  • Tuesday: 7:15 AM-3:30 PM

  • Wednesday: 10:00 AM-6:00 PM

  • Thursday: 7:15 AM-3:30 PM

  • Friday: 7:15 AM-2:30 PM

• Health, dental, and vision insurance with individual and family coverage

• Life insurance and disability benefits

• 401(k) plan

• Team-oriented work environment

• Modern dental technology

• Opportunity to grow your career in a patient-focused dental practice

Qualifications

Legal Disclaimer: Wecomply withall minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.