Patient Service Representative

Compunnel Inc.; Alhambra (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Service Representative to be the first point of contact for patients. This role involves managing various communication channels, ensuring smooth appointment scheduling, and maintaining data integrity. The ideal candidate will possess strong interpersonal skills and a knack for multitasking in a fast-paced environment. If you are passionate about providing exceptional customer service in the healthcare field, this opportunity is perfect for you to make a significant impact on patient experiences.

Qualifications

• 2+ years in call center or customer service roles.
• Strong communication skills and ability to multitask.

Responsibilities

• Answering and routing incoming communications.
• Scheduling and confirming medical appointments.
• Performing accurate data entry and maintaining records.

Skills

Interpersonal Skills

Multitasking

Verbal Communication

Written Communication

Education

High School Diploma or Equivalent

Vocational Certificates in Healthcare

Associate or Bachelor's Degree in Healthcare

Job description

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This range is provided by Compunnel Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $21.00/hr

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This position serves as the initial point of contact for patients and handles a variety of communication channels, including phone calls, electronic messages, and web-based inquiries. Key responsibilities include:

• Answering, screening, and routing incoming and outgoing communications using a call management system
• Responding to general inquiries and escalating as needed to appropriate personnel
• Sending messages to staff via text, voice, or email
• Scheduling and confirming initial and follow-up medical appointments
• Registering patients, verifying insurance, and providing financial estimates
• Performing accurate data entry, maintaining data integrity, and reconciling records as needed

Must-Haves:

• High school diploma or equivalent
• Minimum of two (2) years of experience in a call center, customer service, or healthcare environment
• Strong interpersonal skills
• Ability to multitask in a fast-paced setting
• Excellent verbal and written communication skills

Preferred Qualifications:

• Vocational certificates related to healthcare (e.g., appointment scheduling, registration, insurance verification, medical assisting)
• Associate or bachelor’s degree in healthcare, business, or operations is strongly preferred

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Education Administration Programs

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