PATIENT SERVICE REPRESENTATIVE

University of Missouri-Saint Louis; St. Louis (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player seeks a dedicated Patient Service Representative to enhance patient experiences in a healthcare setting. This role involves greeting patients, managing check-ins, and ensuring smooth clinic operations. Ideal candidates will have strong customer service skills and familiarity with medical terminology. Join a supportive environment that values your contributions and offers comprehensive benefits, including health plans and educational discounts. If you are passionate about patient care and thrive in a dynamic setting, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Paid Time Off

Educational Fee Discounts

Short- and Long-term Disability

Paid Parental Leave

Caregiver Leave

Qualifications

• High school diploma or equivalent and 1 year of experience required.
• Certifications as required by regulatory agencies is necessary.

Responsibilities

• Greet and assist patients as they enter the clinic.
• Check in patients and ensure accurate information for posting.
• Direct patient flow and assist with exam procedures.

Skills

Customer Service

Patient Interaction

Microsoft Office

Insurance Knowledge

Medical Terminology

Education

High School Diploma

Experience in Health Care

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

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• Greet and assist all patients initially as they enter the clinic.
• Check in patients, copy ID’s and insurance cards, provide patient lists for the doctors and assign students.
• Direct patient flow through the rest of the clinic.
• Check out all clinic patients and close out the exam procedures.
• Ensure all information is accurate for posting. (Ex. Check that the chart is completely filled in.)
• Post super bills for all patients handled.
• Reconcile all monies with the super bills.
• Review super bills for accuracy.
• Help guide students and patients to dispensary and prepare them to be seen.
  
  

Hiring Department

College of Optometry

Job Description

• Greet and assist all patients initially as they enter the clinic.
• Check in patients, copy ID’s and insurance cards, provide patient lists for the doctors and assign students.
• Direct patient flow through the rest of the clinic.
• Check out all clinic patients and close out the exam procedures.
• Ensure all information is accurate for posting. (Ex. Check that the chart is completely filled in.)
• Post super bills for all patients handled.
• Reconcile all monies with the super bills.
• Review super bills for accuracy.
• Help guide students and patients to dispensary and prepare them to be seen.
  
  

Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

Shift

M – F / 8AM – 5PM

Minimum Qualifications

High school diploma or equivalent and at least 1 year of experience from which comparable knowledge, skills and abilities can be acquired is necessary. Certifications as required by regulatory agencies is necessary

Preferred Qualifications

• 3-5 years patient/customer service experience.
• Knowledge of Microsoft Office, especially Microsoft Word
• Knowledge of Microsoft Outlook and Excel is desired
• Experience in a health / patient care environment
• Experience working with insurances and insurance companies desired
• Familiarity with medical terminology, particularly Optometry and Ophthalmology desired
  
  

Anticipated Hiring Range

Pay commensurate with education and experience.

Hiring Range: $14.51 - $19.92

Grade: GGS-006

University Title: CLINICAL TECHNICIAN II

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Application Materials

Application materials include a cover letter and resume. Finalists will be asked to provide references at a later date.

Applicants must combine all application materials into one PDF or Microsoft Word document and upload as a resume attachment to the UMSL Job site: http://umsl.jobs.

Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.). For questions about the application process, please email [e-mail]. If you are experiencing technical problems, please email [e-mail].

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please email the Office of Human Resources at [e-mail].

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Higher Education, Research Services, and Hospitals and Health Care

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