Remote Bilingual Customer Service Representative

MCI; Los Angeles (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Remote Bilingual Customer Service Representative to join their dynamic team. This engaging role involves providing exceptional customer service, technical support, and sales interactions while working from the comfort of your home. You will assist customers across the nation, ensuring their needs are met with empathy and efficiency. The company offers a supportive work environment with various benefits, including paid training, health insurance, and opportunities for career advancement. If you are passionate about helping others and thrive in a fast-paced setting, this opportunity is perfect for you!

Benefits

Paid Training

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Plans

Flexible Schedules

Daily Contests

Casual Dress Code

Qualifications

• Must be 18+ years old and authorized to work in the country.
• Strong communication skills and ability to multi-task in a fast-paced environment.

Responsibilities

• Handle inbound and outbound contacts courteously and professionally.
• Achieve first call resolution through effective problem-solving.
• Document and process claims accurately.

Skills

Fluent in English

Fluent in Spanish

Strong organizational skills

Communication skills

Customer-oriented

Ability to troubleshoot

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

Join to apply for the Remote Bilingual Customer Service Representative role at MCI.

Benefits & Perks: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunities, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises.

Job Details: Remote Work-at-Home, Full-Time, Hourly + Bonus.

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet our clients' diverse needs. This role involves customer service, technical support, and sales interactions, supporting hundreds of customers weekly across the country to resolve issues, sell products, and ensure an excellent customer experience.

Key Responsibilities

1. Handle inbound and outbound contacts courteously and professionally.
2. Achieve first call resolution through effective problem-solving.
3. Research and coordinate with other departments to resolve customer issues.
4. Document and process claims accurately.
5. Use knowledge base and training to answer questions following scripts and policies.
6. Protect confidential and personal information.
7. Escalate issues when necessary.
8. Participate in meetings and training to stay updated.
9. Maintain attendance and work schedule adherence.

Candidate Qualifications

• Must be 18+ years old.
• High school diploma or equivalent.
• Fluent in English and Spanish.
• Strong organizational and communication skills.
• Typing speed of 20+ WPM.
• Basic knowledge of Microsoft Office and Windows OS.
• Reliable with good attendance.
• Ability to troubleshoot and resolve issues.
• Customer-oriented with empathy and patience.
• Ability to multi-task and adapt in a fast-paced environment.

Preferred Qualifications

• 1+ year in customer service or related fields.
• Experience in a contact center environment.

Conditions of Employment

• Authorized to work in the country.
• Willing to undergo background checks and drug screening.

Benefits & Incentives

Competitive pay, incentives, health benefits, retirement plans, disability and life insurance, career growth opportunities, paid training, and a supportive work environment.

Additional Information

This role is based in a home office environment, requiring sitting and computer use for extended periods. MCI provides reasonable accommodations per ADA policies and is committed to diversity and equal opportunity.