PATIENT SERVICE REP - STADIUM FIRST CARE

St. Bernards Healthcare; Jonesboro (AR); On-site; USD 30,000 - 38,000; Full time

Job summary

ST BERNARDS PHYSICIAN CLINICS in Jonesboro is seeking a friendly Patient Service Representative to greet patients and oversee the registration process, ensuring accurate demographic and insurance information, and explain clinic policies. You will answer phones, assist with billing inquiries, and process medical records requests while maintaining confidentiality and a professional image.

This full-time, day-shift role requires teamwork, good judgment, and the ability to handle multiple tasks with

Qualifications

• Minimum one year of customer service experience
• Prefer six months of healthcare receptionist experience
• Ability to work independently and exercise good judgment
• Effective communication and professional demeanor

Responsibilities

• Greet patients and arrange for efficient and orderly registration.
• Collect accurate patient and insurance information and inform patients of clinic policies.
• Answer telephone and billing questions from patients.
• Process medical records requests and general patient account functions.
• Maintain confidentiality of patient information and professional image.

Skills

Customer service

Reception experience

Office equipment

Attention to detail

Communication skills

Education

High school diploma or GED

Tools

Office equipment

Job description

Clinics

ST BERNARDS PHYSICIAN CLINICS

Full Time , Day Shift , M-F, 8a-5p

Minimum Age Requirement: 18 years of age or older

JOB REQUIREMENTS

Education

High school diploma or GED

Experience

Minimum of one-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment. Ability to work independently of others and exercise good judgment.

Physical

Normal office environment. Close eye work, vision must be corrected to 20/20. Hearing of normal & soft tones. Sitting for 7-8 hours/day. Required to stand, walk, use fingers to handle, or feel objects, tools, controls. Requires hand-eye coordination and finger dexterity. Reach with hands and arms. Lifting and carrying up to 50 pounds. May be exposed to airborne particles. Must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems.

JOB SUMMARY

Greet patients and arranges for the efficient and orderly registration of patients. Ensures that accurate patient and insurance information is collected and that patients are made aware of clinic policies and procedures. Answers telephone, answers billing questions from patients. Processes medical records request, information requests and general patient account functions. Works with and has access to confidential patient information. Position requires making frequent decisions or actions following general procedures often without clearly defined precedents. Position requires a high degree of mental alertness and close visual attention to details. Position requires diplomacy and a professional image and manner in dealing with patients, families, visitors, and clinic personnel. Patient Service Representative is responsible for a positive first impression of clinic personnel as the initial point of service contact for clinic customers. This position has high contact with patients, employees and physicians. Attendance is an essential function of this job.