PSR/SCHEDULER - JBORO CARDIOLOGY & VASCULAR CLINIC

St. Bernards Healthcare; Jonesboro (AR); On-site; USD 19,000 - 25,000; Full time

Job summary

St. Bernards Healthcare in Jonesboro is seeking a Patient Service Representative to greet patients, register them, and coordinate tests with physicians and departments.

The role involves handling confidential information and providing a positive first impression for clinic customers. Candidates should have at least one year in customer service, preferably six months in healthcare reception, and comfort with office equipment.

Qualifications

• Minimum of one year experience in customer service setting; preferably six months receptionist experience in health care setting and experience with office equipment.

Responsibilities

• Schedule OP tests in an efficient and timely manner.
• Coordinate tests with physician’s schedule and various departments.
• Greet patients and arrange for the efficient and orderly registration of patients.
• Ensure accurate patient and insurance information and inform patients of clinic policies.
• Answer telephone and billing questions; process medical records requests and general patient account functions.

Skills

Customer service

Receptionist

Healthcare

Office equipment

Independent work

Judgment

Tools

Office equipment

Job description

• Minimum of one-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment. Ability to work independently of others and exercise good judgment.
• Physical
• This is a safety sensitive position. Please see the St. Bernards Substance Abuse Policy for further information.
• Normal office environment. Close eye work, vision must be corrected to 20/20. Hearing of normal & soft tones. Sitting for 7-8 hours/day. Required to stand, walk, use fingers to handle, or feel objects, tools, controls. Requires hand-eye coordination and finger dexterity. Reach with hands and arms. Lifting and carrying up to 50 pounds. May be exposed to airborne particles. Must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems.
• JOB SUMMARY
• Schedules OP tests in an efficient and timely manner. Responsible for coordinating tests with physician’s schedule and various departments. Works with and has access to confidential patient information. Position requires a high degree of mental alertness and close visual attention to details. Position requires diplomacy and a professional image and manner in dealing with physician offices and clinic staff. Greet patients and arranges for the efficient and orderly registration of patients. Ensures that accurate patient and insurance information is collected and that patients are made aware of clinic policies and procedures. Answers telephone, answers billing questions from patients. Processes medical records request, information requests and general patient account functions. Works with and has access to confidential patient information. Position requires making frequent decisions or actions following general procedures often without clearly defined precedents. Position requires a high degree of mental alertness and close visual attention to details. Position requires diplomacy and a professional image and manner in dealing with patients, families, visitors, and clinic personnel. Patient Service Representative is responsible for a positive first impression of clinic personnel as the initial point of service contact for clinic customers. This position has high contact with patients, employees and physicians.