PATIENT SERVICE REP - GENERAL SURGERY CLINIC

St. Bernards Healthcare; Jonesboro (AR); On-site; USD 30,000 - 34,000; Full time

Job summary

St. Bernards Healthcare is seeking a Patient Service Representative to greet patients and ensure smooth registration. You will collect patient and insurance details, explain clinic policies, and handle billing questions with sensitivity to confidential information.

The role involves answering calls, processing records requests, and supporting patient accounts with a high level of accuracy and professionalism in a busy healthcare setting.

Qualifications

• Minimum of one-year experience in a customer service setting.
• Prefer six months receptionist experience in a health care setting.
• Experience with office equipment.
• Ability to work independently and exercise good judgment.

Responsibilities

• Greet patients and arrange for efficient and orderly registration.
• Collect accurate patient and insurance information and explain clinic policies.
• Answer telephone and respond to billing questions from patients.
• Process medical records requests and general patient account functions.
• Maintain confidentiality and demonstrate professional image with patients and staff.

Skills

Customer service

Receptionist experience (health care)

Independent work

Good judgment

Tools

Office equipment

Job description

• Minimum of one-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment. Ability to work independently of others and exercise good judgment.
• Physical
• Normal office environment. Close eye work, vision must be corrected to 20/20. Hearing of normal & soft tones. Sitting for 7-8 hours/day. Required to stand, walk, use fingers to handle, or feel objects, tools, controls. Requires hand-eye coordination and finger dexterity. Reach with hands and arms. Lifting and carrying up to 50 pounds. May be exposed to airborne particles. Must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems.

JOB SUMMARY

Greet patients and arranges for the efficient and orderly registration of patients. Ensures that accurate patient and insurance information is collected and that patients are made aware of clinic policies and procedures. Answers telephone, answers billing questions from patients. Processes medical records request, information requests and general patient account functions. Works with and has access to confidential patient information. Position requires making frequent decisions or actions following general procedures often without clearly defined precedents. Position requires a high degree of mental alertness and close visual attention to details. Position requires diplomacy and a professional image and manner in dealing with patients, families, visitors, and clinic personnel. Patient Service Representative is responsible for a positive first impression of clinic personnel as the initial point of service contact for clinic customers. This position has high contact with patients, employees and physicians. Attendance is an essential function of this job.