Patient Experience Specialist

St. Bernards Healthcare; Jonesboro (AR); On-site; USD 30,000 - 34,000; Full time

Job summary

St. Bernards Healthcare is seeking a Patient Service Representative to greet patients and ensure smooth registration. You will collect patient and insurance details, explain clinic policies, and handle billing questions with sensitivity to confidential information.

The role involves answering calls, processing records requests, and supporting patient accounts with a high level of accuracy and professionalism in a busy healthcare setting.

Qualifications

• Minimum of one-year experience in a customer service setting.
• Prefer six months receptionist experience in a health care setting.
• Experience with office equipment.
• Ability to work independently and exercise good judgment.

Responsibilities

• Greet patients and arrange for efficient and orderly registration.
• Collect accurate patient and insurance information and explain clinic policies.
• Answer telephone and respond to billing questions from patients.
• Process medical records requests and general patient account functions.
• Maintain confidentiality and demonstrate professional image with patients and staff.

Skills

Customer service

Receptionist experience (health care)

Independent work

Good judgment

Tools

Office equipment

Job description

St. Bernards Healthcare is seeking a Patient Service Representative to greet patients and ensure smooth registration. You will collect patient and insurance details, explain clinic policies, and handle billing questions with sensitivity to confidential information.

The role involves answering calls, processing records requests, and supporting patient accounts with a high level of accuracy and professionalism in a busy healthcare setting.