PSR/SCHEDULER - PARAGOULD CARDIOLOGY & VASCULAR CLINIC

St. Bernards Medical Group; Paragould (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Recruiting.com LLC in Arkansas is seeking a Patient Service Representative to schedule OP tests efficiently, coordinate with physician schedules and clinic departments. You will greet patients, handle registration, collect accurate patient and insurance information, and explain clinic policies.

You may answer phones, address billing questions, and manage records requests while maintaining confidentiality and professional service.

Qualifications

• High school diploma or GED required.
• Minimum of one year in customer service; receptionist experience in healthcare preferred.
• Experience with office equipment and basic clerical tasks.
• Safety sensitive position; follow policy and procedures.
• Ability to work independently and exercise good judgment.

Responsibilities

• Schedule OP tests in an efficient and timely manner.
• Coordinate tests with physician schedules and clinic departments.
• Greet patients and arrange for registration in an orderly manner.
• Ensure accurate patient and insurance information is collected and communicate clinic policies.
• Answer telephone and respond to billing questions from patients.
• Process medical records requests and general patient account functions.
• Maintain confidentiality of patient information.
• Make frequent decisions following general procedures with discretion.
• Maintain a professional image when dealing with patients, families, visitors, and staff.
• Serve as the initial point of service contact for clinic customers.

Skills

Customer service experience

Receptionist experience

Office equipment proficiency

Education

High school diploma or GED

Tools

Office equipment

Job description

JOB REQUIREMENTS

• Education: High school diploma or GED

• Experience: Minimum of one-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment. Ability to work independently of others and exercise good judgment.

• Physical

  • This is a safety sensitive position. Please see the St. Bernards Substance Abuse Policy for further information.

  • Normal office environment. Close eye work, vision must be corrected to 20/20. Hearing of normal & soft tones. Sitting for 7-8 hours/day. Required to stand, walk, use fingers to handle, or feel objects, tools, controls. Requires hand-eye coordination and finger dexterity. Reach with hands and arms. Lifting and carrying up to 50 pounds. May be exposed to airborne particles. Must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems.

JOB SUMMARY

Schedules OP tests in an efficient and timely manner. Responsible for coordinating tests with physician’s schedule and various departments. Works with and has access to confidential patient information. Position requires a high degree of mental alertness and close visual attention to details. Position requires diplomacy and a professional image and manner in dealing with physician offices and clinic staff. Greet patients and arranges for the efficient and orderly registration of patients. Ensures that accurate patient and insurance information is collected and that patients are made aware of clinic policies and procedures. Answers telephone, answers billing questions from patients. Processes medical records request, information requests and general patient account functions. Works with and has access to confidential patient information. Position requires making frequent decisions or actions following general procedures often without clearly defined precedents. Position requires a high degree of mental alertness and close visual attention to details. Position requires diplomacy and a professional image and manner in dealing with patients, families, visitors, and clinic personnel. Patient Service Representative is responsible for a positive first impression of clinic personnel as the initial point of service contact for clinic customers. This position has high contact with patients, employees and physicians.