Patient Service Rep - Speech Language Therapy

Hawaii Pacific Health; Honolulu (HI); On-site; USD 33,000 - 35,000; Full time

Job summary

Kapi'olani Medical Center for Women & Children in Hawai'i seeks a dedicated Patient Service Representative to greet patients, manage clerical tasks, and coordinate between families and clinical staff. The role emphasizes warm, friendly and professional service across our Honolulu hospitals and clinics.

The position requires strong communication and customer service skills, with at least one year of clerical experience in a public-facing setting.

Qualifications

• Minimum Qualifications: High school or equivalent.
• One (1) year clerical support experience in a position with public contact or related experience.
• Preferred Qualifications: Associate’s degree in Health Administration or related field.
• Medical terminology course.
• One (1) year experience in a physician’s office or outpatient clinic setting.

Responsibilities

• As the Patient Service Representative, you will help ensure patients and families receive warm, friendly and considerate assistance at our hospitals and clinics.
• Act as liaison between patients of all ages and the professional staff, performing a mix of clerical, reception and business duties.
• Demonstrate excellent communication and customer service skills and work effectively under minimal supervision.

Skills

Customer service

Communication skills

Clerical support

Education

High school diploma or equivalent

Associate’s degree in Health Administration or related field

Job description

Kapi'olani Medical Center for Women & Children is Hawai'i’s only full-service children’s specialty hospital and the state’s only maternity, newborn, and pediatric specialty hospital. Widely recognized as Hawai'i’s leader in the care of women, infants, and children, the 253-bed, not-for-profit medical center delivers over 5,000 babies each year and serves as a major teaching and research facility. Kapi'olani is recognized for its expertise in caring for high-risk pregnancies, with a team of Maternal-Fetal Medicine (MFM) physicians who provide specialized care for mothers and babies facing complex medical conditions. Kapi'olani is home to Hawai'i’s largest and most advanced Neonatal Intensive Care Unit (NICU), the state’s only Pediatric Congenital Heart Program, and Hawai'i’s only pediatric bone marrow collection and transplant program, where approximately 95% of patients participate in clinical trials. In 2025, Kapi'olani’s Hematopoietic Progenitor Cell Transplant Program earned accreditation in cellular therapy from the Association for the Advancement of Blood & Biotherapies (AABB), recognizing the program’s commitment to meeting rigorous national standards for quality and patient care. The hospital is also home to Hawai'i’s only dedicated breast health and gynecologic cancer centers and was the first facility on O'ahu to be designated a Breast Imaging Center of Excellence. Since 1984, Kapi'olani has been Hawai'i’s only Children’s Miracle Network hospital and has earned numerous national recognitions, including Gold Level Center of Excellence designation from ELSO, top-tier national patient experience rankings, Joint Commission reaccreditations, Level 3 Pediatric Trauma Center and Level 1 Children’s Surgical Verification recertifications from the American College of Surgeons, and the 2025 Starlight Children’s Foundation Hospital of the Year Award. More than 1,400 employees and over 700 physicians provide exceptional care through specialty programs including the Kapi'olani Women’s Center, Women’s Cancer Center, Kapi'olani Child Protection Center, Sex Abuse Treatment Center, and numerous pediatric specialty clinics, serving families throughout Hawai'i and the Pacific.

Our team of speech language pathologists works to help infants, children, adolescents and adults reach their full potential in mobility, communication and daily living skills. They work with people who have difficulty producing speech sounds, such as rhythm and fluency problems, stuttering, voice disorders, cognitive communication impairments, or simply those who wish to improve their communication skills. The department’s integrated program involves highly trained specialists that may include audiologists, speech-language therapists, occupational therapists and physical therapists.

As the Patient Service Representative, you will help to ensure that our patients and their families receive warm, friendly and considerate assistance at our hospitals and clinics by acting as a liaison between patients of all ages and the professional staff of our hospitals and clinics, generally by performing a combination of clerical, reception and business duties. We are looking for someone sensitive and helpful, with excellent communication and customer service skills, ability to work effectively under minimal supervision, and a commitment to creating a healthier Hawai‘i.

Location: Kapiolani Medical Center for Women and Children

Work Schedule: Day - 8 Hours

Work Type: Full Time Regular

FTE: 1.000000

Bargaining Unit: UPW

Exempt: No

Pay Range: 24.27 - 25.55 USD per hour

Category: Administrative

Minimum Qualifications: High school or equivalent. One (1) year clerical support experience in a position with public contact or related experience.

Preferred Qualifications: Associate’s degree in Health Administration or related field. Medical terminology course. One (1) year experience in a physician’s office or outpatient clinic setting.

EOE/AA/Disabled/Vets

Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.