Patient Service Rep - Infectious Diseases

Hawaii Pacific Health; Honolulu (HI); On-site; USD 36,000 - 37,000; Full time

Job summary

Hawaii Pacific Health's Kapi'olani Medical Center for Women and Children in Honolulu seeks a Patient Service Representative to greet patients, interview and register, admit and update records, and assist with billing and cash handling.

The role requires basic computer skills and a friendly, service-oriented approach, with compensation aligned to a pay range of $25.83–$27.19 per hour. This full-time position includes a day schedule and on-site work at the hospital.

Qualifications

• High school diploma or equivalent.
• Basic computer skills.
• One year of clerical support experience in a health care setting or related experience.
• Excellent communication and customer service skills.

Responsibilities

• Interview, register, admit and update patient records.
• Process professional and technical fees.
• Handle cash and collections.

Skills

Customer service

Communication skills

Attention to detail

Education

High school diploma or equivalent

Tools

EPIC

Job description

Kapi'olani Medical Specialists (KMS) is a specialty physician group dedicated to caring for Hawai'i's women and children through excellence in academics, physician training, medical research and clinical care. The group is comprised of over 100 Specialists, Nurse Practitioners and other staff, covering newborn to women's health services at Kapi'olani Medical Center for Women & Children. KMS operates exclusively for charitable, scientific and educational purposes, offering highly specialized care options at Kapi'olani and building support for these services within Hawai'i as a whole. The group’s specialty areas include: Neurology, Orthopedics, Genetics, Adolescent Medicine, Otolaryngology, Behavioral Health Services, Hematology/Oncology, Neonatology, Pediatric Intensive Care, Family Medicine and the full spectrum of Pediatric Specialties. Its Women's specialists include Breast and General Surgery, Adult Hospitalists and GYN Oncology.

At KMS, the Infectious Diseases department studies diseases through a comprehensive research process including basic science research, clinical trials and bedside care. Our specialized team consists of providers who focus on diagnosing and treating infectious diseases. These physicians provide inpatient consults, working alongside other providers to help diagnose and treat patients.

As a Patient Service Representative, you will help to ensure that our patients and their families receive warm, friendly and considerate assistance at our hospitals and clinics. You will act as a liaison between patients and the professional staff by facilitating clerical and reception responsibilities and assisting in a variety of administrative tasks. These include interviewing, registering, admitting, updating and creating patients’ medical records; performing accurate and timely processing of all professional/technical fees generated by department providers; and performing cash handling and collection. We are looking for someone sensitive and helpful, with excellent communication and customer service skills, ability to work effectively under minimal supervision, and a commitment to creating a healthier Hawai‘i.

Location: Kapiolani Medical Center for Women and Children

Work Schedule: Day - 8 Hours

Work Type: Full Time Regular

FTE: 1.000000

Bargaining Unit: Non-Bargaining

Exempt: No

Req ID 34929

Pay Range: 25.83 - 27.19 USD per hour

Category: Administrative

Minimum Qualifications: High school or equivalent. Basic computer skills. One (1) year of clerical support experience in a health care setting or related experience.

Preferred Qualifications: Basic medical terminology. EPIC experience.

EOE/AA/Disabled/Vets

Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.