Patient Service Rep - Kahala, Administration

Hawaii Pacific Health; Honolulu (HI); On-site; USD 73,977,000 - 77,834,000; Full time

Job summary

Straub Kahala Clinic & Urgent Care in Honolulu seeks a Patient Service Representative to ensure warm, friendly, and efficient patient interactions. You will liaise between patients and staff, manage registrations, and support in-clinic revenue processes.

The role requires a high school diploma, 1 year of clerical health-care experience, and basic computer skills; EPIC experience is preferred. This is a full-time, day/evening schedule at 8 hours per shift.

Qualifications

• High school or equivalent required.
• One year of clerical support in a health care setting or related experience.
• Basic computer skills.
• Experience with EPIC preferred.

Responsibilities

• Interview, register, admit, and update patients’ medical records.
• Process professional/technical fees accurately and timely.
• Perform cash handling and collection duties.

Skills

Customer service

Communication

Clerical support

Cash handling

Education

High school diploma or equivalent

Tools

EPIC

Basic computer skills

Job description

Founded in 1921, Straub Benioff Medical Center includes a 159-bed hospital in Honolulu, a network of neighborhood clinics and a visiting specialist program that reaches throughout the state of Hawai'i. With over 200 physicians who are leaders in their fields, Straub provides its patients with diagnoses and treatments for more than 32 different medical specialties, including bone and joint, heart, cancer, endocrinology/diabetes, family medicine, gastroenterology, geriatric medicine, internal medicine, vascular and urology. Straub is home to the Pacific Region’s only multidisciplinary burn treatment center. The hospital consistently brings new technologies and innovative medical practices to Hawai'i, such as minimally invasive cardiac surgery and total joint replacement.
We are proud to bring our patients and their families the best in medical care at a convenient, close to home location in East O‘ahu. Comprehensive Urgent Care at this clinic provides diagnosis and treatment of non-life threatening illness and injury for adults, adolescents, children, and infants. This Kahala Clinic features team-based primary care to consistently manage the overall health care needs for patients. Specialty Care is provided at the clinic by rotating Hawai‘i Pacific Health Specialists or in coordination with over 1,800 system Physicians and all services of Kapi‘olani, Pali Momi, and Straub Medical Centers. On-site, walk-in, laboratory and X-ray imaging bring diagnostic services to the local community supported by the most advanced electronic medical record system. The clinic’s team leverages the MyChart patient portal which engages patients to connect with their doctor and care team to manage their health, optimize their appointments, and help family members track their health.
As a Patient Service Representative, you will help to ensure that Straub Kahala patients and their families receive warm, friendly and considerate assistance at our hospitals and clinics. You will act as a liaison between patients and the professional staff by facilitating clerical and reception responsibilities and assisting in a variety of administrative tasks. These include interviewing, registering, admitting, updating and creating patients’ medical records; performing accurate and timely processing of all professional/technical fees generated by department providers; and performing cash handling and collection. We are looking for someone sensitive and helpful, with excellent communication and customer service skills, ability to work effectively under minimal supervision, and a commitment to creating a healthier Hawai‘i.
Location: Straub Benioff Medical Center - Kahala Clinic & Urgent Care
Work Schedule: Day/Evening - 8 Hours
Work Type: Full Time Regular
FTE: 1.000000
Bargaining Unit: Non-Bargaining
Exempt: No
Pay Range: 25.83 - 27.19 USD per hour
Category: Administrative
Minimum Qualifications: High school or equivalent. One (1) year of clerical support in a health care setting or related experience. Basic computer skills.
Preferred Qualifications: Basic medical terminology. Experience with EPIC.
EOE/AA/Disabled/Vets
Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.