Health Records Representative - Health Information Services

Hawaii Pacific Health; Honolulu (HI); On-site; USD 34,000 - 35,000; Full time

Job summary

Hawaii Pacific Health is seeking a Health Records Representative for Kapiolani Medical Center for Women and Children in Hawaii. The role handles patient records requests, maintains confidentiality, and supports birth/death certificate processing for the Hawaii State Department of Health.

The position is full-time with a Day shift (8 hours) and a 1.0 FTE. The ideal candidate has a high school diploma, with preferred associate’s degree and clerical/customer service experience in medical records.

Qualifications

• High school diploma or equivalent required.
• Associate's degree preferred; one year clerical experience with customer contact.
• Medical record background and computer knowledge preferred.

Responsibilities

• Respond to patient records requests and inquiries in a helpful, friendly and professional manner.
• Provide patient information and assist with birth/death certificates and submission to the Hawaii State Department of Health while safeguarding confidentiality.

Skills

Customer service

Communication skills

Education

High school diploma or equivalent

Associate's degree

Tools

Computer knowledge

Job description

Kapi'olani Medical Center for Women & Children is Hawai'i’s only maternity, newborn and pediatric specialty hospital. It is well recognized as Hawai'i’s leader in the care of women, infants and children. With 253 beds, the not-for-profit hospital delivers 6,000 babies a year, and is also a medical teaching and research facility. Specialty services for patients throughout Hawai'i and the Pacific Region include intensive care for infants and children, 24-hour emergency pediatric and adult care, critical care air transport and high-risk perinatal care. Over 1,400 employees and more than 700 physicians provide specialty care at Kapi'olani. The hospital is home to the Kapi'olani Women’s Center and the Women’s Cancer Center, and offers numerous community programs and services, such as specialty pediatric clinics, the Kapi'olani Child Protection Center and the Sex Abuse Treatment Center.

Health Information Services (HIS) processes patient medical records and releases health information to patients, physicians, and other outside facilities for treatment, payment, or review. HIS is the custodian and gatekeeper for privacy of the organization’s medical records and also generates the coding procedures for data collection, research, and reimbursement. With the widespread computerization of health records and other information sources, including hospital administration functions and health human resources information, health informatics and health information technology are being increasingly used in the health care sector.

If you have outstanding customer service and communication skills, you could be the ideal candidate for our Health Records Representative position. In this role, you will respond to patient records requests and inquiries in a helpful, friendly and professional manner; provide patient information; assist patients with birth/death certificates and submission of information to the Hawaii State Department of Health, always complying with policies to safeguard the confidentiality of patient information. We are looking for someone who is comfortable managing confidential data management and shares our commitment to delivering the highest quality health care to Hawai‘i’s people.

Location: Kapiolani Medical Center for Women and Children

Work Schedule: Day - 8 Hours

Work Type: Full Time Regular

FTE: 1.000000

Bargaining Unit: UPW

Exempt: No

Req ID 32964

Pay Range: 24.47 - 25.76 USD per hour

Category: Health Information Management

Minimum Qualifications: High school or equivalent.

Preferred Qualifications: Associate's degree. One (1) year clerical experience in position with customer contact. Medical record background and computer knowledge.

EOE/AA/Disabled/Vets

Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.