Patient Service Rep - FT, Days

Mercy; Cape Girardeau (MO); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Dental coverage

Vision coverage

Tuition support

Matched retirement plans

Paid time off

Résumé du poste

Mercy is seeking a Patient Service Representative to be the primary contact for patients and visitors, ensuring a smooth, patient-centered experience at the front desk. You will manage scheduling, collect payments, and document financial conversations with accuracy.

The role requires strong communication, confidentiality, and adaptability. Training will occur post-hire, and the team emphasizes compassionate care within a busy clinical setting at Mercy Southeast Cardiovascular Consultants in Cape

Qualifications

• Strong verbal and written communication with patients and staff.
• Proficiency in basic computer skills and data entry.
• Excellent customer service with empathy and professionalism.
• Accuracy and attention to detail in entering patient data and scheduling.
• Ability to maintain confidentiality and follow privacy policies.
• Adaptable and able to work under pressure.
• Attend Clinic Core Front Desk Training post-hire.
• Discuss patient financial responsibility and payment options with professionalism.
• Respond to patient questions while maintaining a patient-centered experience.
• Follow and document established patient collection and financial-assistance referral workflows.

Responsabilités

• Serve as primary point of contact for patients and visitors.
• Manage front-desk operations and workflows.
• Communicate patient financial responsibility and collect payments.
• Document financial conversations and outcomes accurately.
• Maintain patient privacy and confidentiality.

Connaissances

Communication

Data entry

Customer service

Accuracy

Confidentiality

Adaptability

Front Desk Training

Financial discussions

Question handling

Workflow documentation

Formation

High school diploma or equivalent

Description du poste

Find your calling at Mercy!

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details

Location

Mercy Southeast - Cardiovascular Consultants

371 S Broadview St.

Cape Girardeau, MO 63701

Hours/Schedule

Full-Time (40-hrs per week), Days

Minimum Qualifications

• High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with professionalism, confidence, empathy, and accountability.
• Ability to respond appropriately to patient questions or concerns while maintaining a positive, patient-centered experience.
• Ability to consistently follow and document established patient collection and financial-assistance referral workflows.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

• One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

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