Patient Service Rep - Otolaryngology

Hawaii Pacific Health; Honolulu (HI); Presencial; USD 34 000 - 36 000; Tempo integral

Resumo da oferta

Kapi'olani Medical Center for Women and Children in Honolulu seeks a Patient Service Representative to welcome patients, manage clerical tasks and support the front desk. You will interview, register, admit and update medical records while ensuring accurate billing and cash handling.

The role requires high school diploma, basic computer skills, and one year of health care clerical experience; EPIC experience is preferred.

Qualificações

• High school diploma or equivalent is required.
• One year of clerical support experience in a health care setting or related experience.
• Basic medical terminology is preferred.

Responsabilidades

• Interview, register, admit and update patients’ medical records.
• Process professional/technical fees and perform cash handling.
• Serve as liaison between patients and staff with strong customer service.
• Perform clerical and reception tasks with accuracy and timeliness.

Conhecimentos

Customer service

Clerical support

Communication

Cash handling

Formação académica

High school diploma or equivalent

Ferramentas

EPIC

Descrição da oferta de emprego

Kapi'olani Medical Center for Women & Children is Hawai'i’s only maternity, newborn and pediatric specialty hospital. It is well recognized as Hawai'i’s leader in the care of women, infants and children. With 253 beds, the not-for-profit hospital delivers 6,000 babies a year, and is also a medical teaching and research facility. Specialty services for patients throughout Hawai'i and the Pacific Region include intensive care for infants and children, 24-hour emergency pediatric and adult care, critical care air transport and high-risk perinatal care. Over 1,400 employees and more than 700 physicians provide specialty care at Kapi'olani. The hospital is home to the Kapi'olani Women’s Center and the Women’s Cancer Center, and offers numerous community programs and services, such as specialty pediatric clinics, the Kapi'olani Child Protection Center and the Sex Abuse Treatment Center.

In the Otolaryngology department, our board-certified physicians specialize in the diagnosis, treatment and surgery of the ear, nose, throat and related structures of the head and neck. This team of professionals oversees patients with loss of hearing or balance; sinus troubles; injuries to the ears, nose or throat; cancer and tumors of the head and neck; infections and deformities of the ear, nose, throat or neck; and foreign bodies in the upper respiratory tract.

As a Patient Service Representative, you will help to ensure that our patients and their families receive warm, friendly and considerate assistance at our hospitals and clinics. You will act as a liaison between patients and the professional staff by facilitating clerical and reception responsibilities and assisting in a variety of administrative tasks. These include interviewing, registering, admitting, updating and creating patients’ medical records; performing accurate and timely processing of all professional/technical fees generated by department providers; and performing cash handling and collection. We are looking for someone sensitive and helpful, with excellent communication and customer service skills, ability to work effectively under minimal supervision, and a commitment to delivering the highest quality health care to Hawai‘i’s people.

Location: Kapiolani Medical Center for Women and Children

Work Schedule: Day - 8 Hours

Work Type: Full Time Regular

FTE: 1.000000

Bargaining Unit: Non-Bargaining

Exempt: No

Req ID 30871

Pay Range: 24.83 - 26.14 USD per hour

Category: Administrative

Minimum Qualifications: High school or equivalent. Basic computer skills. One (1) year of clerical support experience in a health care setting or related experience.

Preferred Qualifications: Basic medical terminology. EPIC experience.

EOE/AA/Disabled/Vets

Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.