Patient Service Rep - Ob/Gyn

Cedars-Sinai; Beverly Hills (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Cedars-Sinai in Beverly Hills seeks a Patient Service Representative to deliver outstanding patient service, manage telephone intake, schedule appointments, and register patients while ensuring accurate demographics and insurance data in CS-Link.

You will greet patients, collect co-pays, verify insurance, support physician scheduling, process referrals, and participate in daily huddles to promote infection prevention and department standards.

Qualifications

• High school diploma or GED required or preferred.
• Two years of experience as a Patient Service Rep in outpatient medical office setting preferred.
• Strong communication and customer service skills.

Responsibilities

• Greet patients and resolve issues to ensure a positive experience.
• Check-in/out patients and collect co-pays with receipts.
• Verify patient demographics and insurance data in CS-Link.
• Schedule appointments and complete patient registrations.
• Process referrals and authorizations for various insurance types.
• Participate in daily huddles and uphold infection prevention standards.

Skills

Customer service

Telephone communication

Appointment scheduling

Patient registration

Insurance data entry

Education

High school diploma or GED

Job description

Job Description

The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.

Job Duties and Responsibilities:

• Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.
• Greets patients and assist with resolving patient issues or raising patients issues.
• Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance data are accurate in CS-Link.
• Schedules appointments, complete patient registration, collect patient payments and provides a high standard of patient service.
• Assists with the management of physician schedules and finds opportunities for improvement. Handle patient/provider correspondence as instructed.
• Process and track referrals and authorizations for various insurance types.
• Manages patient care flow and assist with monitoring CS-Link message pools and standard work.
• Monitors and assess their own workflow to find opportunities for improvement.
• Explains policies, procedures, or services to patients using administrative knowledge
• Participates in daily huddles and staff meetings.
• Promotes and practice infection prevention standards and all department policies and procedures.
  

Qualifications

Education:

High school diploma or GED preferred.

Experience:

Two (2) years of experience working as a Patient Service Rep in an outpatient medical office setting preferred.