Patient Service Rep - Oncology (Pasadena)

Cedars-Sinai; Pasadena (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

Cedars-Sinai is seeking a Patient Service Rep in Pasadena, California. The role involves providing outstanding customer service, scheduling appointments, and managing patient interaction through effective communication.

The ideal candidate has at least two years of experience in an outpatient medical office setting and possesses strong customer service skills. Join our dedicated team in ensuring positive patient relations and seamless service delivery.

Qualifications

• 2+ years of experience as a Patient Service Rep in an outpatient medical office setting.
• Ability to navigate patient interactions and services effectively.

Responsibilities

• Provide outstanding customer service through successful intake and prioritization of calls.
• Schedule appointments and collect co-payments.
• Maintain accurate patient demographics and insurance information.

Skills

Customer service

Appointment scheduling

Communication

Education

High school diploma or GED

Job description

Job Description

The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.

Job Duties and Responsibilities:

• Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.
• Greets patients and assist with resolving patient issues or raising patients issues.
• Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance data are accurate in CS-Link.
• Schedules appointments, complete patient registration, collect patient payments and provides a high standard of patient service.
• Assists with the management of physician schedules and finds opportunities for improvement. Handle patient/provider correspondence as instructed.
• Process and track referrals and authorizations for various insurance types.
• Manages patient care flow and assist with monitoring CS-Link message pools and standard work.
• Monitors and assess their own workflow to find opportunities for improvement.
• Explains policies, procedures, or services to patients using administrative knowledge
• Participates in daily huddles and staff meetings.
• Promotes and practice infection prevention standards and all department policies and procedures.

Qualifications

Education:
High school diploma or GED preferred.

Experience:
Two (2) years of experience working as a Patient Service Rep in an outpatient medical office setting preferred.