Patient Service Rep - Urology

Cedars-Sinai; Beverly Hills (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

Cedars-Sinai is seeking a Patient Service Representative to manage patient relations, schedule appointments, register patients, and collect payments in a busy outpatient network. The role emphasizes accurate data entry and responsive service across the Cedars-Sinai Medical Network.

The ideal candidate has at least two years in a similar role, strong communication skills, and a patient-first attitude. This on-site position supports multi-specialty clinics and daily team meetings.

Qualifications

• High school diploma or GED preferred.
• Two years of outpatient medical office experience preferred.
• Excellent customer service and communication skills.

Responsibilities

• Provides outstanding customer service through intake, prioritizing, and resolving patient needs for a multi-specialty team.
• Greet patients and assist with resolving patient issues.
• Check-in and out patients, collect co-payments, receipts, and reconcile payments; verify demographics and insurance data.
• Schedule appointments, complete patient registration, and provide high-standard patient service.
• Assist with physician schedules and handle patient/provider correspondence.
• Process and track referrals and authorizations for various insurance types.
• Monitor patient care flow and CS-Link message pools.
• Review and improve own workflow; explain policies and procedures to patients.
• Participate in daily huddles and staff meetings.
• Promote infection prevention standards and department policies.

Skills

Customer service

Telephone communication

Appointment scheduling

Patient registration

Payments collection

Data verification

Education

High school diploma or GED

Tools

CS-Link

Job description

Job Description

The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.

Job Duties and Responsibilities:

• Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.

• Greets patients and assist with resolving patient issues or raising patients issues.

• Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance data are accurate in CS-Link.

• Schedules appointments, complete patient registration, collect patient payments and provides a high standard of patient service.

• Assists with the management of physician schedules and finds opportunities for improvement. Handle patient/provider correspondence as instructed.

• Process and track referrals and authorizations for various insurance types.

• Manages patient care flow and assist with monitoring CS-Link message pools and standard work.

• Monitors and assess their own workflow to find opportunities for improvement.

• Explains policies, procedures, or services to patients using administrative knowledge

• Participates in daily huddles and staff meetings.

• Promotes and practice infection prevention standards and all department policies and procedures.

Qualifications

Education:

High school diploma or GED preferred.

Experience:

Two (2) years of experience working as a Patient Service Rep in an outpatient medical office setting preferred.