Patient Service Rep - Cardiology

Cedars-Sinai; Beverly Hills (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Cedars-Sinai Medical Network in Beverly Hills is seeking a Patient Service Rep to deliver exceptional front-line service. You will handle calls, schedule appointments, register patients, collect co-pays, and ensure accurate insurance information within the CS-Link system.

Responsibilities include greeting patients, resolving issues, managing referrals, and supporting physician scheduling while upholding infection prevention standards.

Qualifications

• Two years of experience in outpatient medical office settings preferred.
• Experience handling patient demographics, insurance data, and payments.
• Prior exposure to referrals/authorizations is a plus.

Responsibilities

• Provide outstanding patient service through calls and in-person interactions.
• Check-in/out patients, collect co-payments, and reconcile payments.
• Schedule appointments and complete patient registration accurately.
• Verify patient demographics and insurance data in CS-Link.
• Manage physician schedules and patient/provider communications.
• Process referrals and authorizations for various insurance types.
• Monitor patient flow and infection prevention standards.
• Participate in daily huddles and team meetings.

Skills

Patient service

Phone communication

Appointment scheduling

Medical office experience

Billing and payments

Insurance verification

Education

High school diploma or GED

Tools

CS-Link

Job description

Job Description

The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.

Job Description

The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.

Job Duties and Responsibilities

• Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.
• Greets patients and assist with resolving patient issues or raising patients issues.
• Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance data are accurate in CS-Link.
• Schedules appointments, complete patient registration, collect patient payments and provides a high standard of patient service.
• Assists with the management of physician schedules and finds opportunities for improvement. Handle patient/provider correspondence as instructed.
• Process and track referrals and authorizations for various insurance types.
• Manages patient care flow and assist with monitoring CS-Link message pools and standard work.
• Monitors and assess their own workflow to find opportunities for improvement.
• Explains policies, procedures, or services to patients using administrative knowledge
• Participates in daily huddles and staff meetings.
• Promotes and practice infection prevention standards and all department policies and procedures.

Qualifications

Education:
High school diploma or GED preferred.
Experience:
Two (2) years of experience working as a Patient Service Rep in an outpatient medical office setting preferred.