Patient Service Rep – Full Time – Orthopedics NW 50th

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Oklahoma; Presencial; USD 30 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans for 32+ hours

Resumo da oferta

Mercy Hospital St. Louis Critical Care Medicine Fellowship is seeking a Patient Service Representative to serve as the first point of contact for patients and visitors, ensuring a positive and seamless experience.

The role emphasizes courteous communication, accurate data entry, and efficient front desk operations. Ideal candidates will have a high school diploma, strong customer service skills, basic computer proficiency, and the ability to handle inquiries with tact and diplomacy while

Qualificações

• High school diploma or equivalent.
• Excellent communication skills for interaction with patients and staff.
• Basic computer skills for data entry and scheduling.
• Excellent customer service, empathy, and professionalism.
• Accurate data entry and careful documentation.
• Respect patient privacy and handle confidential information.
• Able to remain adaptable and calm under pressure.
• Complete Clinic Core Front Desk Training post-hire.

Responsabilidades

• Greet patients and visitors at the front desk to ensure a positive first impression.
• Manage front desk operations and workflows for a seamless patient experience.
• Enter patient information accurately and assist with scheduling appointments.
• Answer inquiries professionally and coordinate with healthcare staff as needed.
• Maintain confidentiality and follow privacy policies in all interactions.

Conhecimentos

Verbal & written communication

Data entry & word processing

Customer service

Attention to detail

Confidentiality & privacy

Stress management

Front Desk Training compliance

Formação académica

High school diploma

Descrição da oferta de emprego

Job Description Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits – including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you’ll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you’ll grow with us.