Patient Services Rep I - FT, Days

mercy; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

Mercy Hospital Southeast is seeking a dedicated Front Desk/Patient Service role for the CV & Thoracic Surgery Clinic in Cape Girardeau, MO. This full-time position (40 hours/week, days, Mon-Fri, 8:00 AM–4:40 PM) emphasizes strong communication, accuracy, and patient-focused service.

The ideal candidate has a high school diploma, solid computer skills, and 1 year of medical office experience. Training will commence post-hire to ensure clinic standards are met.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication is essential.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills for patients and visitors.
• Accuracy and attention to detail in data entry and documentation.
• Ability to maintain confidentiality and follow privacy policy.
• Adaptable and able to work under pressure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Provide front desk reception for the CV & Thoracic Surgery Clinic.
• Schedule appointments and manage patient flow with accuracy.
• Enter patient information and process documentation.
• Interact professionally with patients, families, and staff.

Skills

Communication skills

Data entry

Customer service

Privacy/confidentiality

Professionalism under pressure

Training completion

Education

High school diploma or equivalent

Tools

MS Word

Basic computer skills

Job description

Find your calling at Mercy!

Position Details:

Location

Mercy Hospital Southeast
1723 Broadway
Cape Girardeau, MO 63701

Department

CV & Thoracic Surgery Clinic

Hours/Schedule

Full-Time (40-hrs per week) - Days (8-4:40PM Mon-Fri)

Minimum Qualifications

• Education: High school diploma or equivalent.

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

• Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.