Patient Service Rep - FT, Days

MHM Support Services; Wichita (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Tuition assistance

Retirement plans

Job summary

Mercy Southeast Cardiovascular Consultants in Cape Girardeau, MO is hiring a Patient Service Representative to be the first point of contact for patients and visitors. You will manage front desk operations, schedule appointments, collect patient financial responsibility, explain payment options, and document financial conversations accurately to support a smooth patient experience.

This full‑time role requires a high school diploma, strong communication, proficient computer skills, and a

Qualifications

• Education: High school diploma or equivalent.
• Strong verbal and written communication essential.
• Proficiency in basic computer skills including data entry.
• Excellent customer service and ability to maintain confidentiality.
• Attend Clinic Core Front Desk Training post-hire.
• Ability to discuss patient financial responsibility clearly.

Responsibilities

• Be the first point of contact for patients and visitors at the front desk.
• Support front-desk operations and scheduling workflows.
• Communicate patient financial responsibility and payment options.
• Document financial conversations and outcomes accurately.
• Maintain confidentiality and follow privacy policies.

Skills

Communication skills

Customer service

Data entry

Computer skills

Confidentiality

Empathy

Professionalism

Handling inquiries

Education

High school diploma

Job description

Find your calling at Mercy! The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details

• Location Mercy Southeast - Cardiovascular Consultants 371 S Broadview St. Cape Girardeau, MO 63701
• Hours/Schedule Full-Time (40-hrs per week), Days

Minimum Qualifications

• Education: High school diploma or equivalent.

Skills, Knowledge and Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members.
• The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner.
• PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with professionalism, confidence, empathy, and accountability.
• Ability to respond appropriately to patient questions or concerns while maintaining a positive, patient-centered experience.
• Ability to consistently follow and document established patient collection and financial-assistance referral workflows.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications Experience

• One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children's in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.