Patient Service Rep: Front Desk & Scheduling

Mercy Hospital St. Louis Critical Care Medicine Fellowship; St. Louis (MO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Tuition Reimbursement up to $2,000

Health/Dental/Vision after day one

401k with employer match

Paid PTO for volunteering

Paid parental leave

Competitive salary

Future career growth

Job summary

Mercy Clinic Gastroenterology in St. Louis is seeking a Patient Service Representative to be the first point of contact, greeting patients, registering them, and managing front desk workflows.

This full-time role supports EPIC charting, scheduling, and patient finances in a fast-paced clinic setting. You will coordinate with staff to maintain clinic flow, verify identities, handle inquiries, and ensure privacy and infection control policies are followed.

Qualifications

• High school diploma or equivalent required.
• Customer service experience preferred.
• Knowledge of medical terminology, billing processes, and insurance.

Responsibilities

• Greet and register patients; verify identity and manage check‑in/check‑out
• Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling
• Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates
• Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow
• Maintain accurate registration, EHRs, and assigned work queues
• Handle patient concerns professionally and elevate as needed
• Manage daily cash drawer, accounts receivable tasks, and payment plans
• Support EPIC updates, departmental initiatives, and clinic communications
• Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies
• Perform other duties as assigned

Skills

Medical terminology knowledge

Communication skills

Data entry accuracy

Customer service

Attention to detail

Privacy/compliance

Adaptability

Problem solving

Education

High school diploma or equivalent

Job description

Mercy Clinic Gastroenterology in St. Louis is seeking a Patient Service Representative to be the first point of contact, greeting patients, registering them, and managing front desk workflows.

This full-time role supports EPIC charting, scheduling, and patient finances in a fast-paced clinic setting. You will coordinate with staff to maintain clinic flow, verify identities, handle inquiries, and ensure privacy and infection control policies are followed.