Patient Service Rep. - Auburn

Olympic Sports & Spine; Auburn (WA); On-site; USD 21,000 - 34,000; Part time

Benefits offered by this job

Competitive salaries

Excellent benefits

Job summary

A local healthcare provider is seeking a part-time Patient Service Representative (PSR) in Auburn, working Monday to Friday from 2:00 p.m. to 6:00 p.m. The role involves managing patient schedules, verifying insurance, and providing excellent customer service. Candidates must have a high school diploma and three years of relevant experience. Competitive salaries and excellent benefits are offered in a supportive work environment.

Qualifications

• Ability to operate a multi-line telephone system.
• Must be detail-oriented and able to prioritize tasks.
• Experience in a relevant position is necessary.
• Knowledge of business office procedures.
• Ability to operate a computer, scanner, fax/copy, and basic office equipment.
• Ability to operate a multi-line telephone system.
• Effective oral and written communication with patients, staff, insurers, and referral sources.
• Ability to read, understand, and follow oral and written instructions.
• Must be well organized, detail-oriented, and able to prioritize tasks.

Responsibilities

• Process all patient service functions including scheduling and insurance verification.
• Maintain patient charts and balance nightly financials.
• Communicate closely with staff to resolve patient matters.
• Collect money owed, balance nightly, and print reports.
• Maintain daily statistical log sheets including follow-ups.
• Pull charts for next-day appointments and make reminder calls.
• Resolve patient issues using OSS staff communication channels.
• Open and sort mail daily.
• Participate in educational activities and staff meetings.

Skills

Knowledge of insurance and verification process

Knowledge of computer programs

Effective communication

Organizational skills

Effective communication

Organization

Instruction adherence

Education

High School graduation or equivalent

3+ years related experience

Tools

Office equipment and multi-line telephone

Job description

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Olympic Sports & Spine (OSS) seeks a (PART-TIME) proactive, customer service-driven PSR to join our fast-paced Auburn clinic. The schedule is Monday - Friday from 2:00 p.m.- 6:00 p.m.

At OSS, we are committed to providing high-quality customer service and care to our patients, as well as being a great employer to our employees. Our clinics are fun and full of supportive colleagues who share a passion for creating the best possible work environment. Additionally, our experienced staff offers comprehensive training and ongoing support.

Local Roots. Local Ownership. Local Commitment.

Summary of Duties

Process all activity related to OSS’s patient services. Patient service functions supported include phone calls, scheduling, insurance verification, follow-up, maintaining charts, filing, and communication with referral sources. Performs other daily operating functions associated with the front desk position.

Manage all Aspects of High-Volume Patient Scheduling

• Verify insurance and obtain necessary authorizations if required.
• Build and maintain all patient charts.
• Collect any money owed from patients, balance all money nightly, and print reports.
• Maintain statistical log sheets daily to include all follow-ups.
• Pull charts for the next day's appointments and make reminder calls.
• Work on the patient issue listing and task list daily to resolve all issues.
• Communicate with OSS staff through Outlook email.
• Communicate closely with billing and treating staff to resolve all patient matters.
• Open and sort mail daily.
• Perform other related duties as required.
• Participate in educational activities and attend monthly staff meetings.

Qualifications

• Knowledge of insurance and the verification process.
• Knowledge of computer programs.
• Knowledge of business office procedures.
• Ability to operate a computer, scanner, fax/copy, and basic office equipment.
• Ability to operate a multi-line telephone system.
• Effective oral and written communication with patients, staff, insurers, and referral sources.
• Ability to read, understand, and follow oral and written instructions.
• Must be well organized, detail-oriented, and able to prioritize tasks.

Education/Experience

High School graduation or equivalent AND three years of experience in an appropriately related position OR Equivalent education/experience.

Benefits

We offer competitive salaries and excellent benefits. Check out our benefits page for more information about our Benefits and Rewards: https://www.osstherapy.com/employee-benefits

Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.