Patient Registrar - FT

OSS Health; Enola (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401(k) plan

Job summary

OSS Health is seeking a Registrar to efficiently process patients in alignment with our standards. The role requires strong communication, accuracy in data entry, and adherence to confidentiality. The candidate should be organized, customer-focused, and able to work with staff across departments.

The position is full-time (40 hours/week) with varied scheduling including early morning shifts. The Registrar will interact with patients, verify insurance, collect payments, and maintain precise

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year of experience in the medical field preferred.
• Strong communication and customer service skills required.
• Knowledge of inpatient admitting and outpatient registration process preferred.
• Excellent organizational, time management and problem-solving skills; ability to work independently.
• Willingness to adapt to change and work with all staff.
• Ability to maintain confidentiality of information.
• Medical terminology knowledge preferred.

Responsibilities

• Follows OSS policies and procedures during daily tasks.
• Gathers and enters demographic, insurance information and forms into medical records.
• Scans IDs and insurance cards; verifies benefits and eligibility.
• Registers patients for scheduled visits and updates demographics in the system.
• Collects co-pays and other payments as described in OSS policies.
• Reconciles daily payments and formats surgical, pain, and laboratory visits in records.
• Keeps patients informed about surgeon delays and status updates.
• Maintains confidentiality and professional attitude with patients and staff.
• Assists in Patient Ambassador Desk coverage and manages visitor log.

Skills

Communication

Customer service

Organization

Problem-solving

Team player

Confidentiality

Medical terminology

Education

High school diploma or equivalent

Job description

At OSS Health, our mission is to continually strive to be the healthcare leader in quality, innovation and value. We make every effort to understand and exceed the expectations and needs of our patients. We are committed to providing an environment that is safe, respectful, and dignified at all times.

Joining OSS Health means joining a culture of excellence and teamwork, with a strong focus on employee development and community support. OSS Health offers a great work environment, professional development opportunities, meaningful careers, and competitive compensation.

Are you ready to provide a 5-star “OSSOME” experience?

JOB SUMMARY: The basic function of the Registrar is to efficiently process all patients according to the standards established by the organization.

SCHEDULE: FT, 40 hours/week; Schedule varies Monday- Friday, 6:30am - 5:30pm

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Follows all policies and procedures of OSS, and in particular Admissions and Financial policies and procedures while completing daily tasks.
• Ensures all demographic, insurance information, and required forms are gathered and entered into medical record for all patient visits. As well as laboratory charges.
• Scans patient identification and patient insurance card/cards and verifies benefits and eligibility information
• Registers patients for his/her scheduled visit with the provider. Verifies patient demographic information and updates computer system as needed.
• Collects patient co-pays, co-insurance and/or estimated out-of-pocket expenses, at time of service as required and described in the OSS Financial policy. Collect what is listed per daily collection sheet.
• Responsible for reconciling daily payments.
• Formatting all surgical, pain, and laboratory visits in the Medical Record. Verifying Insurance benefits and eligibility.
• Updating patients on status of surgeon delays.
• Demonstrates good judgment in safeguarding OSS information to include confidentiality of all medical and patient information. Adheres to the patient’s Bill of Rights and Confidentiality Information.
• Maintains a positive and professional attitude towards all patients, patients’ family or representatives, co-workers and medical staff.
• Shows flexibility in scheduling as required by the department, including flexibility in work location.
• Recognizes areas or functions that may need improvement and offers suggestions to the appropriate member of management.
• Answers telephones promptly, identifies self and directs calls as appropriate.
• Assists in Patient Ambassador Desk coverage. Accountable for Vendor and Contractor badges signing in and out each day as well as managing the visitor log.
• Scans patient identification and patient insurance card/cards and verifies benefits and eligibility information.
• Travels to other offices when there is an organizational need to provide coverage.
• Maintains a positive and professional attitude towards patients, co-workers and physicians.
• Keeps work area orderly and neat.
• Demonstrates flexibility in performing additional responsibilities that contribute to the improvement of patient care and the well-being of the Practice
• Place weekly order for flowers for the hospital patient rooms.
• Participates in staff meetings, attending even when held outside of normal scheduled working hours.
• Other duties as assigned.

EDUCATION:

• High school diploma or equivalent required.

EXPERIENCE/QUALIFICATIONS:

• Minimum of (1) year of experience in the medical field preferred.
• Strong communication and customer service skills required.
• Knowledge of inpatient admitting and outpatient registration process preferred.
• Must have excellent organizational, time management and problem-solving skills as well as the ability to work independently and be self-directed as necessary.
• Must be a team player and willing to work with all staff to get the overall job accomplished.
• Must have a willingness to accept change and new ideas as the medical business changes often.
• Ability to demonstrate a professional manner in work setting.
• Ability to hold all information in strict confidence.
• Medical Terminology knowledge preferred.

BENEFITS INCLUDE:

• Competitive Wages
• Medical, Dental, Vision available on the first day of employment
• Disability, and Life Insurance within 90 days
• Company-Paid Group Life Insurance, Short-Term Disability & Long-Term Disability
• Paid Time Off (PTO)
• 401(k) plan and profit sharing

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.