Patient Service Representative

OrthoArkansas; Little Rock (AR); On-site; USD 28,000 - 34,000; Full time

Job summary

OrthoArkansas is seeking a Patient Services Representative in Little Rock, AR. You will be the first contact for patients, handling check-ins/outs, collecting copays, and coordinating scheduling with clinical staff to ensure smooth patient flow.

Responsibilities include verifying referrals, updating insurance and demographic data, and assisting patients with forms and financial options. A supportive team environment is offered.

Qualifications

• Equivalent to a high school diploma or GED with office skills.
• 0 to 6 months of related experience and/or training.
• Mental alertness and adaptability to medical office environments.
• Previous experience in a clinical setting preferred.

Responsibilities

• Greet patients and manage check-ins/check-outs.
• Collect copays and handle payments accurately.
• Verify referrals when required and maintain insurance data.
• Process charge tickets and balance TOS money daily.
• Provide paperwork and assist patients with forms.
• Assist with scheduling return visits and clinics coordination.
• Communicate patient status with clinical staff and Financial Counselors.

Skills

Interpersonal skills

Communication skills

Multitasking

Detail-oriented

Organizational skills

Education

High school diploma or GED

Tools

10-Key

Word processing

Typing

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Pain Full Time Clerical OASIPC, Little Rock, AR, US

4 days ago Requisition ID: 1494

KICK for the G OA L

OrthoArkansas' core values

K INDNESS

People are happier after interactions with you because you are kind and pleasant.

I NTEGRITY

Always doing the right thing, especially when no one is looking.

C ONSCIENTIOUSNESS

Strive for excellence in all that you do, paying special attention to the details that make a difference in patient care and teamwork.

K NOWLEDGE

Be a lifelong learner.

Position Overview:

As a Patient Services Representative (PSR) at OrthoArkansas, you'll be the first point of contact for our patients, playing a vital role in ensuring their experience is welcoming, efficient, and positive. Your responsibilities include greeting patients, managing check-ins and check-outs, handling insurance information, processing referrals, and collecting copays. You’ll also assist with scheduling and work closely with clinical staff to ensure a smooth and seamless patient flow throughout the clinic.

Key Responsibilities:

• Greet every patient with a warm and friendly smile, making them feel welcome from the moment they arrive.
• Manage patient check-ins and check-outs, ensuring all necessary procedures are followed accurately.
• Collect copays and handle payments with precision and care.

2. Administrative Duties:

• Verify that referrals are on file when required, ensuring compliance with clinic procedures.
• Build and manage insurance packages with accuracy, ensuring all patient information is up to date.
• Collect, organize, and process charge tickets for each clinic, ensuring proper documentation.
• Balance TOS money at the end of each day and submit it according to clinic protocols.

3. Record Management:

• Provide patients with the necessary paperwork and assist them with completion as needed.
• Add or update patient demographic information in the system to maintain accurate records.
• Make Health Note calls for the next day and assist patients with completing the Health Note questionnaire.

4. Scheduling and Coordination:

• Assist Clinic Assistants with scheduling return visits and rescheduling clinics as needed.
• Communicate effectively with clinical staff regarding patient status, including late arrivals and any issues that may delay appointments.
• Contact Financial Counselors for patients who are unable to pay their balances, providing them with necessary support.
• Offer information and guidance to patients regarding financial options and assistance.

6. General Responsibilities:

• Maintain effective communication with clinical staff to ensure smooth operations and a positive patient experience.
• Perform any other related duties as required or assigned to support the clinic's overall functioning.

Qualifications:

Education and Experience:

• Equivalent to a high school diploma or GED, with an emphasis on office skills or related areas.
• 0 to 6 months of related experience and/or training, or an equivalent combination of education and experience.
• Mental alertness and adaptability to office routines and medical office environments.
• Previous experience in an clinical setting is preferred.

Software Skills:

• Basic proficiency in 10-Key, word processing, and typing.

Key Attributes:

• Strong interpersonal and communication skills.
• Ability to handle multiple tasks efficiently and effectively in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Professionalism in interactions with patients and staff, maintaining a positive and supportive clinic atmosphere.
• Performance Expectations: Deliver excellent customer service, providing patients with a smooth, efficient, and positive experience from check-in to check-out.
• Professional Development: Opportunities for ongoing training to enhance administrative and customer service skills.

Join OrthoArkansas as a Patient Services Representative and be a crucial part of ensuring a seamless and welcoming experience for every patient. This role is key to maintaining the efficiency and positivity of our clinic operations, offering the opportunity to make a meaningful impact each day.