Patient Service & Registration Specialist

505 Aurora Health Care, Inc.; Green Bay (WI); On-site; USD 28,000 - 41,000; Full time

Job summary

Advocate Health in Wisconsin is hiring for aFull-time patient financial services/allocation role in Outpatient Rehabilitation. The position involves greeting patients, verifying information, and collecting patient responsibilities at the point of service, with attention to insurance and pre-registration processes.

Ideal candidates have 1 year of customer service or clerical experience, strong communication skills, and familiarity with EPIC EMR and insurance verification tools.

Qualifications

• High School diploma required with strong customer service or clerical experience.
• Knowledge of Medicare/Medicaid and third-party payer requirements desirable.
• Ability to read and interpret documents and explain bills and insurance to patients.

Responsibilities

• Greet and check in patients for appointments.
• Verify patient information and collect patient responsibility.
• Complete registration for walk-in patients and update demographics/insurance.
• Explain patient financial obligations and request payment.
• Assist with scheduling and new caregiver onboarding.
• Maintain professional relations with patients and staff; identify process improvements.

Skills

Customer service

Communication

Problem solving

Attention to detail

HIPAA knowledge

Medical terminology

Education

High School Diploma

Tools

EPIC EMR

Insurance verification tools

Patient liability estimation tools

Microsoft Office

Phone systems

Job description

Advocate Health in Wisconsin is hiring for aFull-time patient financial services/allocation role in Outpatient Rehabilitation. The position involves greeting patients, verifying information, and collecting patient responsibilities at the point of service, with attention to insurance and pre-registration processes.

Ideal candidates have 1 year of customer service or clerical experience, strong communication skills, and familiarity with EPIC EMR and insurance verification tools.