Patient Service Lead - Scheduling & Workflow

2101 Edward Health Ventures; Naperville (IL); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, Vision options

Tuition Reimbursement

Free Parking

Wellness Program

Retirement Options with Company Match

Job summary

Endeavor Health in Naperville is seeking a PSR Lead to oversee daily scheduling, staffing coverage, and front-desk operations at our Naperville site. You will coordinate PSRs, supervisors, and physicians to maintain smooth patient flow and timely appointments.

This role emphasizes hands-on leadership, problem-solving for staffing shortfalls, and ensuring accurate billing and chart preparation. Strong customer service and attention to detail are essential in delivering high-quality care.

Qualifications

• High school diploma or GED is required.
• Minimum of 1 year business office or clinic experience is required.
• Previous insurance and managed care experience is preferred.

Responsibilities

• Reviews department work schedules to ensure all scheduled employees are present.
• Schedules staff for sufficient site coverage and notifies supervisor of shortages.
• Leads daily workflow processes and serves as point person for PSRs, supervisor and physicians.
• Assists staff with work-related concerns and monitors performance per policy.
• Handles daily audit of charges, payments, and bank deposits; balances receipts.
• Registers patients, collects information, verifies insurance, and updates records.
• Responds to routine inquiries and educates patients on procedures.
• Performs chart prep and day-end close; coordinates off-site diagnostic tests if needed.

Education

High school diploma or GED

Job description

Endeavor Health in Naperville is seeking a PSR Lead to oversee daily scheduling, staffing coverage, and front-desk operations at our Naperville site. You will coordinate PSRs, supervisors, and physicians to maintain smooth patient flow and timely appointments.

This role emphasizes hands-on leadership, problem-solving for staffing shortfalls, and ensuring accurate billing and chart preparation. Strong customer service and attention to detail are essential in delivering high-quality care.