Lead Patient Services Representative — Growth & Benefits

NorthShore University HealthSystem; Naperville (IL); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Free Parking

Tuition Reimbursement

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off and Holiday Pay

Community Involvement Opportunities

Job summary

Endeavor Health seeks a PSR Lead in Naperville, IL. The role manages staff schedules, leads daily workflows, handles patient registrations and insurance verifications, and supports billing inquiries.

Strong organizational and communication skills are essential for coordinating multiple sites and ensuring accurate daily deposits. The position requires a high school diploma or GED and at least 1 year of business office or clinic experience; prior insurance/managed care exposure is preferred.

Qualifications

• High school diploma or GED - Required.
• Minimum of 1 year business office or clinic experience - Required.
• Previous insurance and managed care experience - Preferred.

Responsibilities

• Reviews department work schedules to ensure coverage for scheduled shifts at assigned site.
• Leads daily workflow processes for PSRs, supervisor and physicians at sites.
• Assists staff with handling work-related concerns/issues.
• Monitors staff performance and reports infringements as needed.
• Performs daily audit of charges, and bank deposit reconciliation.
• Answers calls, takes messages, and responds to routine inquiries.
• Greets patients, registers them, and enters information into the system.
• Verifies insurance eligibility and reviews referrals to ensure authorization clarity.
• Schedules appointments and educates patients on procedures.
• May assist billing questions at the site.
• Receives and records patient payments and balances daily receipts.
• Prepares chart preparation and payment requests for next-day office setup.
• Performs other duties including maintaining patient files and answering inquiries.

Education

High School Diploma or GED

Job description

Endeavor Health seeks a PSR Lead in Naperville, IL. The role manages staff schedules, leads daily workflows, handles patient registrations and insurance verifications, and supports billing inquiries.

Strong organizational and communication skills are essential for coordinating multiple sites and ensuring accurate daily deposits. The position requires a high school diploma or GED and at least 1 year of business office or clinic experience; prior insurance/managed care exposure is preferred.