PSR and Locations

Prevea Health; Green Bay (WI); On-site; USD 42,981,000 - 57,308,000; Full time

Job summary

Prevea Health is seeking a Patient Service Representative Float (PSR Float) to welcome, register, and schedule patients across Green Bay and regional locations. This full-time role involves rotating between multiple sites, handling appointments and inquiries to ensure a positive first impression of the health system.

The PSR Float acts as a liaison between patients and medical staff, supporting administrative workflows and patient financial interactions.

Qualifications

• High School Diploma And/or GED Required.
• Experience in customer service, insurance And/or Healthcare Setting Preferred.
• Display proficient telephone and computer skills with clear and professional speaking abilities.

Responsibilities

• Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
• Obtain and confirm accurate demographic and insurance coverage information.
• Route medical inquiries, complaints & messages to appropriate parties.
• Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
• Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
• Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues.
• Schedule and confirm patient appointments.
• Provide accurate daily batches and/or deposits to appropriate staff for processing.
• Work at multiple sites with variable shifts at the supervisor's direction to cover leaves of absence, PTO (Paid Time Off), or department demands.

Skills

Customer service

Education

High School Diploma or GED

Job description

Job Requirements

Back PSR Float - Green Bay and Regional Locations

#26-464 Green Bay, Wisconsin, United States

Full-time and will work 40-hours per week. It is full-time benefit eligible.

You will be required to float between 7 different locations in Green Bay and the outlying market. PSR Float Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health—they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care.

Job Summary

The Patient Service Representative Float (PSR Float) role at Prevea Health is responsible for welcoming, registering, and scheduling patients and/or visitors in a friendly and positive manner. This position acts as a liaison between patients and medical staff. The Patient Service Representative Float (PSR Float) is responsible for creating a positive first impression for anyone who uses Prevea Health services, whether over the phone, in person, or through MyPrevea. This role will support multiple locations.

What you will do

Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea. Obtain and confirm accurate demographic and insurance coverage information. Route medical inquiries, complaints & messages to appropriate parties. Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs. Collect required payments, including co-payments, outstanding balances, and payments due at the time of service. Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues. Schedule and confirm patient appointments. Provide accurate daily batches and/or deposits to appropriate staff for processing. Work at multiple sites with variable shifts at the supervisor's direction to cover leaves of absence, PTO (Paid Time Off), or department demands.

Education Qualifications

• High School Diploma And/or GED Required

Experience Qualifications

• Experience in customer service, insurance And/or Healthcare Setting Preferred

Preferred Skills And Abilities

• Display proficient telephone and computer skills with clear and professional speaking abilities. Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction. Capable of being empathetic and responsive to patient’s needs by actively listening, asking appropriate questions, and continually looking\...

Equal Employment Opportunity Statement

Prevea is an Equal Employment Opportunity/Affirmative Action employer ****