Patient Services Coordinator

FIRST CHOICE COMMUNITY HEALTH CENTERS INC; Lillington (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

FIRST CHOICE COMMUNITY HEALTH CENTERS INC in Lillington, North Carolina, is seeking a Patient Service Coordinator (PSC) to serve as the primary point of contact for patients. This role is vital in assisting with the coordination of care and ensuring patients receive quality service throughout their visit.

The ideal candidate will greet patients promptly and assist with various administrative tasks, including completing forms and coordinating transportation. Strong customer service and communication skills are essential for success in this role.

Qualifications

• Must be able to greet patients in a cheerful and respectful manner.
• Assist patients with completing necessary forms, and follow up as needed.
• Coordinate communication between patients and healthcare professionals.

Responsibilities

• Greet patients promptly and ensure quality customer service.
• Assist new patients with forms and eligibility for the Sliding Fee Discount program.
• Coordinate patient transportation and reschedule appointments as necessary.
• Serve as a liaison between patients and clinical staff.

Skills

Customer service skills

Communication skills

Organizational skills

Job description

Patient Service Coordinator (PSC)

Serves as the primary and initial point of contact for patients and healthcare providers within the clinic. PSC is responsible for assisting in closing clinical gaps in care and ensuring smooth transition in care.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet patients in a timely, cheerful, and respectful manner and provide full attention to ensure quality customer services.
• Provide outreach by giving general services information to new patients. Assist new patients with completing New Patients packet and Sliding Fee Discount program forms. Follow up with the Billing department of Sliding Fee Discount packets and notify patients of final eligibility determination.
• Reschedule patients as needed and assist with referrals and communication with external resources to address patients' needs in a timely manner.
• Coordinate/assist patients' transportation coordination in a timely manner.
• Support the clinical team to assist patients more efficiently with medical questions, using designated templates and protocols and sending the clinical team for response.
• Serve as a liaison between patients and medical staff by communicating as needed with physicians and other health care professionals to clarify diagnoses or obtain additional information.
• Ensure related reports, labs, and demographics are sent to outside facilities prior to their appointment.
• Take phone messages, as needed, and distribute them to appropriate personnel.
• Assist patients with completing necessary forms.
• Work at different FCCHC locations as needed.
• Ensure timely delivery of outside mail and communication.
• Cover front desk/call center vacancies as needed.
• Other duties as assigned.