Patient Service Coordinator (Medical Assistant/Front Office Role)

UPMC; New Castle (PA); On-site; USD 38,000 - 52,000; Full time

Job summary

UPMC in New Castle, PA is seeking a Patient Service Coordinator to blend front-office duties with clinical support in a fast-paced oncology practice. You will greet patients, register, schedule, verify insurance, and collect copays while assisting providers and nursing staff with vital signs and triage.

The role emphasizes a friendly patient experience, teamwork, and keeping the clinic organized and efficient during daylight hours, Monday through Friday.

Qualifications

• High School graduate or equivalent required.
• Minimum of three years of direct patient care and/or phlebotomy experience.
• Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.
• Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups.
• Possesses excellent organizational skills.

Responsibilities

• Greet and register patients, schedule appointments, verify insurance and collect co-pays with outstanding service.
• Assist providers and clinical staff with patient care, including taking vital signs and rooming patients.
• Stock supplies and maintain clean, organized spaces.
• Coordinate scheduling and testing, including bone marrow biopsy scheduling when needed.
• Serve as a liaison between patient and clinic staff; provide front desk coverage as assigned.
• Report safety concerns and ensure a welcoming, patient-centered environment.

Skills

Customer service

Interpersonal skills

Organizational skills

Computer skills

Medical terminology

Team collaboration

Education

High School diploma or equivalent

Job description

Do you love working with patients and want to broaden your experience in the front office? If so, our Patient Service Coordinator role could be the perfect fit for you! This position works Monday through Friday daylight hours and supports our medical oncology practice in New Castle, PA. The Hillman Cancer Center is a rapidly growing practice, and we are looking for a hardworking, compassionate candidate to join our team who is interested in providing excellent patient care.

What You’ll Do

In this dual role, you’ll combine your clinical expertise with front-office responsibilities to keep our practice running smoothly and deliver an exceptional patient experience.

• Front Office Excellence: Greet and register patients, schedule appointments, verify insurance, and collect co-pays—all while providing outstanding customer service.
• Clinical Support: Assist providers and clinical staff with patient care, including taking vital signs, rooming and triaging patients, stocking supplies, and maintaining clean, organized spaces.

Why You’ll Love This Opportunity

• Expand your skill set and learn new aspects of the healthcare industry while continuing to use your patient care expertise. On-the-job training is provided!
• Work in a fast-paced, friendly, and supportive environment where your contributions truly make a difference.
• Enjoy work-life balance with daylight hours, Monday through Friday—no evenings, weekends, or holidays!

If you’re passionate about patient care and eager to grow your career,

Responsibilities

• Completes vital signs, specimen testing and EKGs as needed.
• Organizes daily schedule of patients, greet patients and assigns rooms.
• Orders supplies for unit as necessary.
• Maintains competency requirements.
• Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory.
• Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork.
• Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
• Other Duties as Assigned.
• Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer.
• Anticipates and responds to meet customer needs.
• Respond appropriately to crisis situation as a team member.
• Participates in interdisciplinary activities such as staff meetings and other committees as assigned.
• Assists in the registration of patients to include verification and confirmation of health insurance coverage.
• Immediately report any situation that may impact safety of patients, visitors and staff.
• Provides front desk coverage as assigned.
• Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic.
• Account for all customers in the clinic.
• Provides lobby/waiting room coordination and supervision.
• Serve as liaison between customer and clinic staff.
• Collects 100% of copays daily and correctly balances at the end of each day.
• Coordinates scheduling to include testing.
• Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician.
• High School graduate or equivalent required.
• Minimum of three years of direct patient care and or phlebotomy experience.
• Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.
• Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups.
• Possesses excellent organizational skills.

Licensure, Certifications, and Clearances

• Medical Assistant or Phlebotomy licensure preferred
• CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire
• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran