Office Assistant | Oncology

UPMC; Pittsburgh (Allegheny County); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Daylight schedule (Mon-Fri)

No evenings weekends or holidays

Job summary

UPMC Hillman Cancer Center in Pittsburgh, PA seeks a full-time Office Assistant to support the medical oncology practice at St. Margaret Hospital. You will greet patients, schedule appointments, and coordinate communications with staff and providers in a patient-centric environment.

The role offers a daylight Monday–Friday schedule with no evenings, weekends, or holidays, emphasizing compassionate care and efficient operations in a fast-paced outpatient setting.

Qualifications

• Experience in an outpatient medical office is preferred.
• Able to handle high call volumes and use electronic medical records.
• Familiar with medical terminology.

Responsibilities

• Verify information and records in the medical record and scheduling system.
• Schedule, coordinate, and reschedule patient appointments; relay messages to staff and providers.
• Greet and register patients politely; provide instructions; note arrival for check-in/out.
• Maintain clean, orderly waiting area including beverage area and reading materials.
• Prepare patient charts for upcoming appointments.
• Answer telephone; screen calls; take messages; provide information.
• Maintain and update physician schedules to ensure proper appointments.
• Complete paperwork such as encounter forms and referrals; use system for billing information.
• Answer questions regarding appointments and testing.
• Comply with UPMC Health System policies and procedures.
• Maintain strict confidentiality of medical records and data.
• Use automated financial management module for scheduling, verification, charges, and co-pay tasks.

Skills

Outpatient medical office experience

Handle high call volumes

Medical terminology familiarity

Job description

Make a Meaningful Impact at UPMC Hillman Cancer Center

Are you ready to make a difference in the lives of cancer patients? Look no further! UPMC Hillman Cancer Center is excited to offer a full-time opportunity for an Office Assistant to support our medical oncology practice at St. Margaret Hospital in Pittsburgh, PA!

As part of the UPMC Hillman Cancer Center culture, we are a patient‑focused, highly collaborative team that always puts patients first. We’re looking for individuals who are passionate about working in an environment where compassion, teamwork, and patient care truly matter.

Why Choose Us?

• Purpose-Driven Work: Play a vital role in scheduling and managing patient appointments, ensuring timely and compassionate care.
• Work-Life Balance: Enjoy a Monday–Friday daylight schedule—no evenings, weekends, or holidays.
• Patient-Centric Approach:Assist patients both in person and over the phone, providing essential information and collaborating with various departments.
• Ideal Candidate: If you have prior experience in an outpatient medical office, are comfortable with high call volumes, and have a knack for electronic medical records and medical terminology, we want to hear from you!

• Make an Impact: Explore this opportunity and discover how you can positively influence the lives of others while building the career you’ve always dreamed of.

• Verify necessary information and records in the medical record and computerized scheduling system.
• Schedule, coordinate, and reschedule patient's appointments. Relay necessary messages to staff and providers.
• Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
• Maintain clean, orderly waiting area including beverage area and reading materials.
• Prepare patient charts for upcoming appointments.
• Answer telephone, screens calls, takes messages, and provides information.
• Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.
• Answer questions regarding patient appointments and testing.
• Complies with all UPMC Health System policies and procedures.
• Maintain strict confidentiality related to medical records and other data.
• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.