Patient Service Coordinator | Front Desk & Growth Path

MyEyeDr.; Germantown (MD); On-site; USD 49,088,000 - 57,738,000; Full time

Job summary

MyEyeDr. in Germantown, MD is hiring a Patient Service Coordinator to manage front desk check-in/out and deliver personalized patient experiences. No optical experience? Training will be provided to learn about insurance options and scheduling, with some weekend and evening shifts required.

Join a patient-focused team at MyEyeDr. that values service, collaboration, and growth, and help patients see and live their best lives through welcoming care and seamless operations.

Qualifications

• Experience in a front desk, reception, or customer-facing role supporting administrative duties.
• Strong organizational skills and ability to prioritize multiple tasks under pressure.
• Willingness to train and learn insurance concepts for check-in/out.

Responsibilities

• Provide personalized check-in/out experiences for patients.
• Verify insurance and educate patients on plan options at check-in/out.
• Assist with appointment confirmations and patient outreach.
• Handle multiple phone lines, greet walk-ins, and schedule appointments.
• Support office staff with clerical tasks as needed.
• Collaborate with doctors and team to ensure a seamless patient experience.

Skills

Front desk

Customer service

Organized

Multi-tasking

Communication

Team player

Computer savvy

Problem solving

Job description

MyEyeDr. in Germantown, MD is hiring a Patient Service Coordinator to manage front desk check-in/out and deliver personalized patient experiences. No optical experience? Training will be provided to learn about insurance options and scheduling, with some weekend and evening shifts required.

Join a patient-focused team at MyEyeDr. that values service, collaboration, and growth, and help patients see and live their best lives through welcoming care and seamless operations.