Patient Services Coordinator

Sentara Health; Norfolk (VA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

PTO & sick leave

Parental leave

Family caregiver leave

Emergency backup care

Disability plans

Life Insurance

401k with employer match

Tuition assistance

Student debt payoff

Pet insurance

Legal resources

Job summary

Sentara Health in Norfolk, VA is seeking a Patient Services Coordinator to manage intake of authorization requests via fax, phone, email and provider portal. You will build authorization shells in JIVA and route authorizations for nurse review, coordinating with practices on pre-certification and insurance verification.

The role requires a High School Diploma and prior healthcare experience; it features a Monday–Friday day schedule with occasional weekend flexibility and a comprehensive benefits

Qualifications

• High School Diploma is required.
• Previous Healthcare experience is required.

Responsibilities

• Intake of authorization requests via fax, phone, email and provider portal.
• Build authorization shells in JIVA and route authorizations for nurse review.
• Coordinate activities for practices, including insurance verification and obtaining pre-certification.
• Answer provider calls and assist with questions related to the authorization process.
• Outreach to providers to obtain clinical information needed for medical necessity review.
• Assist in scheduling peer-to-peer calls as requested.

Skills

Insurance verification

Authorization process

Provider calls

Healthcare operations

Education

High School Diploma

Tools

JIVA

Job description

Overview:

Sentara Health is looking to hire a Patient Service Coordinator.

Hours of operations are M-F 8:00am to 5:00pm. Must be flexible to work every other weekend.

A Patient Services Coordinator is responsible for intake of authorization requests via fax, phone, email and provider portal. Building authorization shells in JIVA, routing authorizations for nurse review.

City/State Norfolk, VA

Work Shift First (Days)

Overview:

Sentara Health is looking to hire a Patient Service Coordinator.

Hours of operations are M-F 8:00am to 5:00pm. Must be flexible to work every other weekend.

A Patient Services Coordinator is responsible for intake of authorization requests via fax, phone, email and provider portal. Building authorization shells in JIVA, routing authorizations for nurse review.

Coordinates activities for specific practices, including insurance verification/obtaining pre-certification. Responsible for answering provider calls and assisting with questions related to authorization process. Outreach to providers to request clinical information needed for medical necessity review. Assist in scheduling peer-to-peer calls, as requested.

Education:

• High School Diploma (required)

Experience:

• Previous Healthcare experience (required)

Keywords: Talroo- Health, insurance verification, Patient Services Coordinator

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.