Patient Service Concierge & Registration Specialist

Summit Health Management; Union (NJ); On-site; USD 21,000 - 30,000; Full time

Job summary

CityMD seeks a Patient Service Representative to warmly welcome patients and manage registration at our Union, NJ site. You will coordinate intake, update records, field questions, and liaise with Billing for insurance matters. Strong communication and accuracy are essential as you support a fast-paced team.

This role emphasizes customer service, attention to detail, and reliable collaboration with physicians and staff to ensure a smooth patient experience.

Qualifications

• High School Diploma or GED required.
• Excellent verbal, written and interpersonal communication.
• Experience in high-volume, high-intensity environments preferred.
• Bilingual skills may be required based on location.
• Proficient computer keyboarding (≈55 wpm).

Responsibilities

• Greet and welcome patients and provide outstanding service.
• Register patients and coordinate intake and appointments.
• Enter/update patient information accurately in the system.
• Assist with paperwork, scanning and filing of records.
• Answer calls promptly and handle insurance questions with the billing team.
• Process cash and co-pays; maintain waiting area information for managers.

Skills

Verbal & written communication

Interpersonal skills

High-volume service experience

Bilingual (optional)

Computer skills (55 wpm)

Education

High School Diploma or GED

Job description

CityMD seeks a Patient Service Representative to warmly welcome patients and manage registration at our Union, NJ site. You will coordinate intake, update records, field questions, and liaise with Billing for insurance matters. Strong communication and accuracy are essential as you support a fast-paced team.

This role emphasizes customer service, attention to detail, and reliable collaboration with physicians and staff to ensure a smooth patient experience.