Service Response Center Representative, Full Time

University of Miami; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

The Service Response Center Representative at University of Miami handles a variety of service requests from patients, visitors, and hospital staff. You will answer inquiries, enter precise information into patient accounts, and transfer or escalate issues as needed to ensure resolution.

You will provide clear verbal and written directions, identify patient needs, offer resources, and follow university policies.

Qualifications

• Education: High School Diploma or equivalent/relevant experience, certification or license.
• Experience: No previous experience required.
• Knowledge, Skills and Abilities: Learning Agility, Teamwork, Technical Proficiency, Communication.

Responsibilities

• Answers all incoming customer inquiries and transfers matter when appropriate.
• Enters appropriate and precise information to patient accounts.
• Escalates customer concerns when necessary to obtain a resolution.
• Reaches out to customers, providers, and other entities.
• Provides verbal and written directions to customers.
• Identifies and assesses patient needs and provides resources.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Skills

Learning Agility

Teamwork

Technical Proficiency

Communication

Education

High School Diploma

Job description

## Service Response Center Representative, Full TimeApplyremote type: On-Sitelocations: Miami, FLtime type: Full timeposted on: Posted Yesterdayjob requisition id: R100099131**Current Employees:**If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.The Service Response Center Representative answers and processes a variety of service-related requests from patients, visitors, and hospital employees while ensuring excellent customer service.**CORE JOB FUNCTIONS*** Answers all incoming customer inquiries and requests and transfers matter when appropriate.* Enters appropriate and precise information to patient accounts.* Escalates customer concerns when necessary to obtain a resolution.* Reaches out to customers, providers, and other entities.* Provides verbal and written directions to customers.* Identifies and assesses patient needs and provides resources.* Adheres to University and unit-level policies and procedures and safeguards University assets.***This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.*****CORE QUALIFICATIONS**Education: High School Diploma or equivalent/relevant experience, certification or licenseCertification and Licensing: Refer to department description for applicable certification requirementsExperience: No previous experience required**Knowledge, Skills and Abilities:*** Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.* Teamwork: Ability to work collaboratively with others and contribute to a team environment. Technical Proficiency: Skilled in using office software, and relevant computer applications.* Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.*This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job.*The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.**Job Status:**Full time**Employee Type:**Staff