Patient Service Center Representative

MedLink Georgia; Colbert (GA); On-site; USD 21,000 - 22,000; Full time

Job summary

MedLink Georgia in Colbert, GA is seeking a compassionate Front Desk/Patient Services Coordinator for a Full-time, on-site role. You will schedule appointments, verify insurance, and enter patient data in Athena, while maintaining HIPAA-compliant records and delivering patient-centered service.

As the liaison between patients and providers, you will handle calls, direct inquiries, and assist other staff with clerical tasks.

Qualifications

• Strong verbal and written communication skills.
• Extremely dedicated to providing outstanding customer/patient service.
• Excellent organizational skills and attention to detail.

Responsibilities

• Answers all calls promptly in a polite and professional manner.
• Schedules appointments for patients and routes inquiries as necessary.
• Schedules new patient and follow-up appointments.
• Captures and enters accurate patient demographic information into Athena.
• Reviews appointment information; date, time, location and provider name with patient.
• Verifies insurance including MCD/MCR and prepares third party insurance forms.
• Maintains confidential patient records following HIPAA guidelines and regulations.
• Directs calls to other departments and health centers as needed.
• Acts as a liaison for the patient and the Patient Service Center.
• Makes reminder calls for appointments and reschedules as needed.
• Provides clerical support to other front line staff and prepares paperwork for patient records.
• Works with Chronic Care Management staff to refer patients as needed.

Education

MOA program or technical school business program

High school diploma with healthcare secretarial experience or 3 years general secretarial experience

Strong verbal and written communication skills

Excellent organizational skills

Tools

Athena EMR

Job description

Location: Colbert, GA Job Type: Full-time Company: MedLink Georgia

About Us

MedLink GA is a leading healthcare provider dedicated to delivering high-quality, patient-centered care across Georgia. We are seeking someone who is compassionate and detail-oriented to join our team and support healthcare professionals in providing top-notch medical services to our community.

ESSENTIAL DUTIES AND RESPONSIBILITIES (include, but are not limited to, the following)

• Answers all telephone calls promptly in a polite and professional manner
• Schedules appointments for patients and/or routes inquiries and calls as necessary
• Schedules new patient and follow-up
• Captures and enters accurate patient demographic information into Athena
• Reviews appointment information; date, time, location and provider name with patient
• Reminds patient of MedLink's no call/no show policy when scheduling appointments
• Verifies insurance including MCD/MCR and prepares third party insurance forms
• Maintains accurate and confidential patient records following HIPPA guidelines and regulations
• Answers questions and offers other information, as requested, to provide patient centered service and a positive impression of our organization
• Acts as a liaison for the patient and the Patient Service Center
• Directs calls to other departments and health centers as needed
• Uses sound judgement in handling calls
• Knowledge of when to elevate calls Patient Service Center Supervisor
• Immediately reports issues of complaints and/or irate patients to Patient Service Center Supervisor
• Makes reminder calls for appointments as requested
• Makes calls to reschedule appointments when necessary
• Provides assistance to other front line staff, including medical secretaries, medical assistants, providers, et al. as needed
• Prepares paperwork and clerical duties as necessary for the upkeep of patient records, insurance forms, gathering of statistical information and/or program documentation
• Works with Chronic Care Management staff to refer patients as needed
• Makes calls to patients that have no showed an appointment.
• Reschedules and/or bills patients that have a no show appointment.
• Makes calls to schedule patients that are due for annual well checks and/or well child visits.
• Participate in team and staff meetings as required or requested
• Other duties as assigned

EDUCATION and/or EXPERIENCE

• Preferred graduation from an approved MOA program or technical school business program and one year experience OR high school diploma (or equivalency) AND a minimum of one year related secretarial experience in the health care field or high school diploma (or equivalency) with three years general secretarial experience.
• Strong verbal and written communication skills
• Extremely dedicated in providing outstanding customer/patient service
• Excellent organizational skills and attention to detail

Salary: $15.00 - $15.50 per hour