Patient Service Center Representative

Medlinkga; Colbert (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

MedLink Georgia in Colbert, GA, is looking for a compassionate Patient Service Center Representative to support healthcare professionals. This role requires answering calls, scheduling appointments, and maintaining patient records with attention to detail.

The ideal candidate should have strong communication skills, customer service orientation, and preferably a high school diploma along with prior healthcare experience. Join our dedicated team in providing outstanding patient-centered care.

Qualifications

• Preferred graduation from an approved MOA program or technical school business program and one year experience.
• Minimum of one year related secretarial experience in the health care field.
• Three years general secretarial experience is also acceptable.

Responsibilities

• Answer all telephone calls promptly and professionally.
• Schedule appointments for patients and assist other staff as necessary.
• Capture and enter accurate patient demographic information.
• Maintain accurate and confidential patient records following HIPAA guidelines.
• Provide patient-centered service and positive impressions.

Skills

Strong verbal and written communication skills

Organizational skills

Customer service orientation

Attention to detail

Education

High school diploma or equivalency

MOA program or technical school business program

Job description

Patient Service Center Representative

Location: Colbert, GA Job Type: Full-time Company: MedLink Georgia

About Us

MedLink GA is a leading healthcare provider dedicated to delivering high-quality, patient-centered care across Georgia. We are seeking someone who is compassionate and detail-oriented to join our team and support healthcare professionals in providing top-notch medical services to our community.

Essential Duties and Responsibilities (include, but are not limited to, the following)

• Answers all telephone calls promptly in a polite and professional manner
• Schedules appointments for patients and/or routes inquiries and calls as necessary
• Schedules new patient and follow-up
• Captures and enters accurate patient demographic information into Athena
• Reviews appointment information; date, time, location and provider name with patient
• Reminds patient of MedLink's no call/no show policy when scheduling appointments
• Verifies insurance including MCD/MCR and prepares third party insurance forms
• Maintains accurate and confidential patient records following HIPPA guidelines and regulations
• Answers questions and offers other information, as requested, to provide patient centered service and a positive impression of our organization
• Acts as a liaison for the patient and the Patient Service Center
• Directs calls to other departments and health centers as needed
• Uses sound judgement in handling calls
• Knowledge of when to escalate calls Patient Service Center Supervisor
• Immediately reports issues of complaints and/or irate patients to Patient Service Center Supervisor
• Makes reminder calls for appointments as requested
• Makes calls to reschedule appointments when necessary
• Provides assistance to other front line staff, including medical secretaries, medical assistants, providers, et al. as needed
• Prepares paperwork and clerical duties as necessary for the upkeep of patient records, insurance forms, gathering of statistical information and/or program documentation
• Works with Chronic Care Management staff to refer patients as needed
• Makes calls to patients that have no showed an appointment.
• Reschedules and/or bills patients that have a no show appointment.
• Makes calls to schedule patients that are due for annual well checks and/or well child visits.
• Participate in team and staff meetings as required or requested
• Other duties as assigned

Education and/or Experience

• Preferred graduation from an approved MOA program or technical school business program and one year experience OR high school diploma (or equivalency) AND a minimum of one year related secretarial experience in the health care field or high school diploma (or equivalency) with three years general secretarial experience.
• Strong verbal and written communication skills
• Extremely dedicated in providing outstanding customer/patient service
• Excellent organizational skills and attention to detail