Patient Service Associate/Phone Receptionist

Kernodle Clinic; Burlington (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Kernodle Clinic in Burlington, NC seeks a Patient Service Associate/Phone Receptionist to join our busy multi-specialty practice. This full-time role supports front-desk operations, patient check-in, appointment scheduling, and phone triage. The position offers steady hours and a friendly team in a primary care–adjacent setting.

Experience is helpful but not required; EPIC experience is a plus. Schedule is Monday–Friday, 8:00 a.m.

Qualifications

• Excellent customer service skills and a friendly, professional demeanor.
• Strong computer proficiency and familiarity with office software.
• Ability to multitask in a fast-paced clinic environment.

Responsibilities

• Prepare for clinic visits by reviewing next day patients and required documentation.
• Organizes time and priorities so that assigned duties are completed within designated time frames.
• Perform department duties: confirm appointments, verify insurance, confirm proper authorizations, real time eligibility.
• Check in patient upon arrival, verify demographics in EPIC, and route to team lead.
• Schedules appointments with double patient identification and accurate demographic data.
• Ensure necessary signatures on release and assignment forms.
• Check out patient and schedule follow-up tests or appointments as directed.
• Answer telephone, deliver messages to physicians and staff, and relay information accurately.

Skills

Customer service

Multitasking

Communication skills

Computer proficiency

Tools

EPIC

Job description

Position:Patient Service Associate/Phone Receptionist

Location: Burlington, NC

Job Id:327

# of Openings:1

Patient Service Associate – Full-Time Position for Busy Multi-Specialist Clinic, located in Mebane, NC.

Kernodle Clinic is a respected and progressive multi-specialty group practice with Clinics in Burlington, Mebane and Elon. We are a community leader that offers challenging and rewarding opportunities for our employees. Kernodle Clinic is a multi-specialty practice with more than 100 providers located just off I-40/I-85. Burlington is accessible as a day trip to NC mountains and beaches. Ample recreational activities, shopping, and easy access to metros (Greensboro, Raleigh and Durham) are unique to Burlington.

We are seeking a patient-focused individual for a full-time Patient Service Associate/Phone Receptionist position at the BurlingtonKernodle Clinic location. Previous experience is preferred but not required. EPIC experience is a plus but not necessary. The schedule is Monday–Friday, 8:00 a.m. to 5:00 p.m.

Qualified candidates should demonstrate excellent customer service skills, computer proficiency, and a strong knowledge of medical practices. The ability to multitask effectively while creating a friendly, welcoming environment for our patients is essential.

Job Type: Full-time

Duties Include, but not limited to the following:

• Prepare for clinic visits by reviewing next day patients and completing next day preparation activities. Ensure proper patient documentation has been received and is available.
• Organizes time and priorities so that assigned duties are completed within designated time frames.
• Perform the following department specific duties: 72-hour confirmation calls, verify insurance, confirm proper authorizations, real time eligibility and have working knowledge of bad debt policies
• Check in patient upon arrival. Double identify correct patient information in EPIC. Verify patient demographic data. Collect documentation for demographic changes and forward to team lead or supervisor. Accurately identify the appropriate account/verify check in sheet for patient visit.
• Schedules appointments, always double identifying the patient and verifying demographic information.
• Ensure that necessary signatures are obtained on release and assignment forms.
• Check out patient. Make return appointments by scheduling into the correct appointment type, entering the primary care physician or referring physician, and scheduling tests / procedures as directed.
• Answer telephone, take and deliver messages to physicians, nurses, and others. Report obtained medical information from patients and referring physicians accurately, completely, and timely. Disseminate messages according to practice communication standards.