Patient Service Associate & Front Desk Specialist

Kernodle Clinic

Burlington (NC)

On-site

USD 19,000 - 25,000

Full time

13 days ago

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Job summary

Kernodle Clinic in Burlington, NC seeks a Patient Service Associate/Phone Receptionist to join our busy multi-specialty practice. This full-time role supports front-desk operations, patient check-in, appointment scheduling, and phone triage. The position offers steady hours and a friendly team in a primary care–adjacent setting.

Experience is helpful but not required; EPIC experience is a plus. Schedule is Monday–Friday, 8:00 a.m.

Qualifications

Excellent customer service skills and a friendly, professional demeanor.
Strong computer proficiency and familiarity with office software.
Ability to multitask in a fast-paced clinic environment.

Responsibilities

Prepare for clinic visits by reviewing next day patients and required documentation.
Organizes time and priorities so that assigned duties are completed within designated time frames.
Perform department duties: confirm appointments, verify insurance, confirm proper authorizations, real time eligibility.
Check in patient upon arrival, verify demographics in EPIC, and route to team lead.
Schedules appointments with double patient identification and accurate demographic data.
Ensure necessary signatures on release and assignment forms.
Check out patient and schedule follow-up tests or appointments as directed.
Answer telephone, deliver messages to physicians and staff, and relay information accurately.