Patient Service Associate

Mercy Medical Center, Inc.; Baltimore, Northern (MD, KY); Hybrid; USD 25,000 - 37,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

PTO & holidays

Tuition reimbursement

Mental Health resources

Disability benefits

Discounts on plans

Rewards & recognition

Job summary

Mercy Medical Center, Inc. in Baltimore, MD is hiring a Medical Receptionist (Patient Service Associate) to support front desk operations in the Center for Interventional Pain Management. The role includes scheduling, answering phones, scanning records, triage calls, and handling insurance information and payments.

Ideal candidates have a High School Diploma or GED and at least one year of experience. Mercy offers comprehensive benefits and growth opportunities within a trusted hospital network.

Qualifications

• High School Diploma or GED required or equivalent.
• Minimum one year of experience preferred.

Responsibilities

• Scheduling patients and answering phones at the front desk.
• Scanning medical records and triaging patient calls by severity.
• Collecting insurance information and verifying benefits.
• Entering charges and posting payments.

Education

High School Diploma or GED

Job description

Summary

Join Our Team at Mercy Medical Center – Now Hiring a Medical Receptionist (Patient Service Associate) in our Center for Interventional Pain Management!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive

Responsibilities

Every employee is expected to support the goals and mission of Mercy Medical Center, in particular, the commitment to providing all patients easy access to high quality care, service and value. Mercy requires that all employees uphold its mission, including confidentiality of all patient and financial information and treating all patients with dignity and compassion. The Patient Service Associate is responsible for all front desk operations under the direction of the Practice Manager/Director/Assistant Director, which include, but are not limited to: Scheduling patients, answering phones, scanning medical records, triage patient phone calls for severity/importance, collection of insurance information and verification or benefits, charge entry and payment posting.

Requirements

Education and Work Experience

• High School Diploma or GED
• A minimum of one year experience is preferred.

Min

USD $17.83/Hr.

Max

USD $26.75/Hr.

Salary Information

Compensation decisions are made in alignment with internal equity, role scope, and market data to ensure fair and consistent pay practices. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.