Medical Receptionist

Mercy Medical Center, Baltimore, MD; Baltimore (MD); On-site; USD 25,000 - 37,000; Full time

Job summary

Mercy Medical Center, Baltimore, MD, is hiring a Medical Receptionist to deliver welcoming, professional front-desk service for patients and visitors in both inpatient and outpatient settings. The PSR role emphasizes accuracy, teamwork, and a patient-first mindset in a fast-paced healthcare environment.

Applicants should have a high school diploma and experience in healthcare or OB/GYN settings, with strong computer and communication skills for handling schedules and medical records.

Qualifications

• Must have basic computer proficiency and ability to read, write, and speak English clearly.
• Experience preferred in a fast-paced OB/GYN practice or healthcare setting.

Responsibilities

• Provide excellent customer service to patients and visitors to create a healing environment in both inpatient and outpatient settings.
• Cross-train to support other team members and fill in when needed.
• Uphold Mercy's mission, protect confidentiality, and treat patients with dignity and compassion.

Skills

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Microsoft Outlook

Meditech

Epic

Performance Manager/NetLearning

English proficiency

Education

High School Diploma or GED

Job description

Summary

Join Our Team at Mercy Medical Center – Now Hiring a Medical Receptionist! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025. As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

Responsibilities

The Patient Service Representative (PSR) demonstrates appropriate customer service and hospitality practices to enhance the perception of the all customers of the department as a healing and compassionate environment for both inpatient and outpatient setting. The PSR is to provide excellent customer service using professionalism and proficiency. Must be a person who pays attention to detail and likes to be a team player. This position is cross trained for and fills in for other members of the team as needed. Every employee is expected to support the goals and mission of Mercy Medical Center, in particular, the commitment to providing all patients easy access to high quality care, service and value. Mercy requires that all employees uphold its mission, including confidentiality of all patient and financial information and treating all patients with dignity and compassion

Requirements

Education

• Must possess High School Diploma or GED
• Experience preferred in a fast paced OB/GYN practice, or healthcare/medical practice setting

Knowledge, Skills And Abilities

• Microsoft Word, Power Point, Excel
• Microsoft Outlook
• Meditech (if applicable to position)
• Epic (if applicable to position)
• Performance Manager/NetLearning

Other Skills

• Computer proficiency and technical aptitude with the ability to utilize one or more of the following:
• Must be able to read, write, and speak the English language in an understandable manner.
• Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
• Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
• Must be able to follow written and oral instructions.

Min

USD $17.83/Hr.

Max

USD $26.75/Hr.

Compensation decisions are made in alignment with internal equity, role scope, and market data to ensure fair and consistent pay practices. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.