Medical Receptionist

Mercy Medical Center, Baltimore, MD; Overlea (MD); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Tuition reimbursement

Wellness resources

Disability benefits

Employee discounts

Job summary

Mercy Medical Center, Overlea location, is hiring a Medical Receptionist to join the front desk team and support patient flow. The role focuses on greeting and registering patients, scheduling appointments, and handling front desk operations with a patient‑centered approach.

The ideal candidate will manage phone inquiries, verify insurance information, and assist with basic administrative tasks to ensure a positive patient experience at Mercy Overlea.

Qualifications

• Must schedule patients and manage intake activities.
• Answer phones and direct patient inquiries professionally.
• Scan and organize medical records for quick access.
• Triage patient calls by severity and appointment urgency.
• Collect and verify insurance information and benefits.
• Enter charges and process payments accurately.

Responsibilities

• Greet and register patients as they arrive.
• Maintain smooth front desk operations and scheduling flow.
• Support patients with questions and refer to appropriate staff.

Skills

Scheduling

Phone handling

Document scanning

Triage calls

Insurance verification

Charge entry

Job description

Summary

Join Our Team at Mercy Medical Center – Now Hiring a Medical Receptionist at Mercy's Overlea location!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023-2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

Responsibilities

The Medical Receptionist is responsible for greeting and registering patients when they enter the practice. They play a pivotal role in a positive patient experience, as they are the first person a patient will come in contact with when scheduling an appointment or arriving to the office. The Medical Receptionist is responsible for all front desk operations, which include, but are not limited to:

Requirements

• Scheduling patients
• Answering phones
• Scanning medical records
• Triage patient phone calls for severity/importance
• Collection of insurance information and verification or benefits
• Charge entry and payment posting.

Min

USD $17.83/Hr.

Max

USD $26.75/Hr.

Salary Information

Compensation decisions are made in alignment with internal equity, role scope, and market data to ensure fair and consistent pay practices. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and "catch up" provision
• Paid Time Off (PTO) & company paid holidays
• Reimbursement for tuition, books and fees
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy's Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.