Medical Receptionist

Mercy Medical Center, Baltimore, MD; Mays Chapel (MD); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Paid Time Off

Tuition reimbursement

Mental Health resources

Disability benefits

Employee discounts

Job summary

Mercy Medical Center in Baltimore, MD is seeking a Medical Receptionist to greet and register patients, supporting a warm and efficient front desk. You will be the first contact for patients scheduling appointments or arriving at the office.

The role involves scheduling, answering phones, scanning medical records, verifying insurance information, and basic billing tasks to ensure smooth patient flow and quality care.

Qualifications

• High school diploma or GED required.
• Experience delivering front desk or patient-facing support preferred.
• Ability to handle sensitive information with confidentiality.

Responsibilities

• Greet and register patients and manage front desk operations.
• Schedule patients and answer phone with professional communication.
• Scan medical records and verify insurance information.
• Triage patient calls for urgency and assist with payments.

Skills

Customer service

Phone etiquette

Data entry

Scheduling

Education

High School Diploma or GED

Tools

Front desk software

Billing systems

EMR navigation

Job description

Summary

Join Our Team at Mercy Medical Center - Now Hiring a Medical Receptionist!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023-2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive.

Responsibilities

The Medical Receptionist is responsible for greeting and registering patients when they enter the practice. They play a pivotal role in a positive patient experience, as they are the first person a patient will come in contact with when scheduling an appointment or arriving to the office. The Medical Receptionist is responsible for all front desk operations, which include, but are not limited to:

• Scheduling patients


• Answering phones


• Scanning medical records


• Triage patient phone calls for severity/importance


• Collection of insurance information and verification or benefits


• Charge entry and payment posting.

Every employee is expected to support the goals and mission of Mercy Medical Center, in particular, the commitment to providing all patients easy access to high quality care, service and value. Mercy requires that all employees uphold its mission, including confidentiality of all patient and financial information and treating all patients with dignity and compassion.

Requirements

• Education: High School Diploma or GED

Min

USD $17.83/Hr.

Max

USD $26.75/Hr.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees


• 403(b) retirement plan with generous company match and \"catch up\" provision


• Paid Time Off (PTO) & company paid holidays


• Reimbursement for tuition, books and fees


• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program


• Employer paid Short & Long Term Disability benefits for eligible employees


• Voluntary Benefits


• Discounts on auto & home insurance and Verizon plans


• Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy's Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.