Medical Receptionist

Mercy Medical Center, Inc.; Overlea (MD); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Health benefits

403(b) retirement plan with company‑m

Paid Time Off and holidays

Tuition reimbursement

Mental Health resources

Disability benefits

Employee discounts

Rewards & Recognition program

Job summary

Mercy Medical Center, Inc. is hiring a Medical Receptionist for the Overlea location. You will be the first point of contact, greeting patients, scheduling, and handling front desk operations in a busy hospital setting.

Responsibilities include patient registration, phones, insurance verification, and basic billing entries. Join a mission-driven team with strong benefits and opportunities for growth at Mercy Health Services.

Qualifications

• Scheduling patients and coordinating appointments.
• Answering phones and directing calls professionally.
• Scanning and organizing medical records for the front desk.
• Triage patient calls for urgency and importance.
• Collecting and verifying insurance information and benefits.
• Entering charges and processing payments at the point of service.

Responsibilities

• Greet and register patients as they arrive to ensure a smooth check-in.
• Maintain accurate front desk operations and patient flow.
• Assist with scheduling and appointment coordination for clinicians.

Skills

Scheduling

Phone answering

Medical records

Phone triage

Insurance verification

Billing entry

Job description

Summary

Join Our Team at Mercy Medical Center - Now Hiring a Medical Receptionist at Mercy's Overlea location!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023-2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

Responsibilities

The Medical Receptionist is responsible for greeting and registering patients when they enter the practice. They play a pivotal role in a positive patient experience, as they are the first person a patient will come in contact with when scheduling an appointment or arriving to the office. The Medical Receptionist is responsible for all front desk operations, which include, but are not limited to:

Requirements

• Scheduling patients


• Answering phones


• Scanning medical records


• Triage patient phone calls for severity/importance


• Collection of insurance information and verification or benefits


• Charge entry and payment posting.

Min

USD $17.83/Hr.

Max

USD $26.75/Hr.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees


• 403(b) retirement plan with generous company match and \"catch up\" provision


• Paid Time Off (PTO) & company paid holidays


• Reimbursement for tuition, books and fees


• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program


• Employer paid Short & Long Term Disability benefits for eligible employees


• Voluntary Benefits


• Discounts on auto & home insurance and Verizon plans


• Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy's Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.