Patient Service Agent - Full Time - Remote

Mercy; Springfield (MO); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy in Springfield, MO is seeking a customer service oriented individual to schedule patient appointments, take messages, and share visit information with patients. The role requires maintaining a calm, pleasant and professional demeanor while delivering exceptional telephone etiquette.

Ideal candidates will have a High School Diploma or equivalent and prior customer service experience. Basic computer skills and data entry speed (60 wpm) help support daily tasks.

Qualifications

• Education: High School Diploma or Equivalent.
• Experience: Customer Service experience.
• Certification/Registration:

Responsibilities

• Schedule patient appointments.
• Take patient messages.
• Provide general information about visit instructions and expectations.
• Maintain a calm, pleasant, professional attitude.
• Deliver excellent customer service with exceptional telephone etiquette.

Skills

Telephone etiquette

Typing 60 wpm

Data Entry

Education

High School Diploma or Equivalent

Tools

Data Entry

Job description

Find your calling at Mercy!
Responsible for scheduling patient appointments and taking patient messages. Giving general information regarding their visit instructions and expectations. Maintain calm, pleasant professional, attitude. Delivers excellent customer service using exceptional telephone etiquette.

Position Details

• Education: High School Diploma or Equivalent.
• Experience: Customer Service experience.
• Certification/Registration:

Other Skills And Knowledge

• Basic computer skills, Data Entry.
• Ability to type 60 wpm.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.