Patient Service Agent - Remote - Full Time

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Tuition assistance

Matched retirement plans

Job summary

Mercy in Springfield, MO seeks a front desk scheduling clerk to coordinate patient appointments, answer calls, and relay messages.

The role emphasizes warm, professional service and accurate information about visits, with opportunities to grow within Mercy's patient services team.

Candidates should have a high school diploma and customer service experience, and be comfortable with basic computer tasks and data entry.

Qualifications

• High School Diploma or Equivalent required.
• Customer service experience required.
• Basic computer skills and data entry.

Responsibilities

• Schedule patient appointments and manage messages.
• Provide information on visit instructions and expectations.
• Maintain calm, professional demeanor and deliver excellent customer service.

Skills

Customer service

Typing 60 wpm

Multi-tasking

Professional attitude

Education

High School Diploma or Equivalent

Job description

Find your calling at Mercy!

Responsible for scheduling patient appointments and taking patient messages. Giving general information regarding their visit instructions and expectations. Maintain calm, pleasant professional, attitude. Delivers excellent customer service using exceptional telephone etiquette.

Position Details

• Education: High School Diploma or Equivalent.
• Experience: Customer Service experience.
• Basic computer skills, Data Entry.

Job Description

Find your calling at Mercy!

Responsible for scheduling patient appointments and taking patient messages. Giving general information regarding their visit instructions and expectations. Maintain calm, pleasant professional, attitude. Delivers excellent customer service using exceptional telephone etiquette.

Position Details

Minimum Required Qualification:

• Education: High School Diploma or Equivalent.
• Experience: Customer Service experience.
• Basic computer skills, Data Entry.

Preferred Qualifications

• Professional, courteous, and compassionate attitude.
• Ability to multi-task.
• Ability to type 60 wpm.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.