Patient Service Agent - Full Time - Remote

Mercy; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition assistance

Retirement plan matching

Job summary

Mercy in Springfield, MO is hiring a front desk role to schedule patient appointments, take messages, and provide information about visit instructions and expectations. You will maintain a calm, professional attitude while delivering excellent customer service with strong telephone etiquette.

This role requires basic computer skills and data entry, plus a High School Diploma or Equivalent. Mercy offers comprehensive benefits and a supportive team environment in a facility focused on

Qualifications

• Education: High School Diploma or Equivalent.
• Experience: Customer Service experience.
• Basic computer skills and data entry.

Responsibilities

• Schedule patient appointments and take messages.
• Provide information about visit instructions and expectations.
• Maintain calm, pleasant, professional attitude and deliver excellent customer service with telephone etiquette.

Education

High School Diploma or Equivalent

Tools

Typing 60 wpm

Job description

Find your calling at Mercy!

Responsible for scheduling patient appointments and taking patient messages. Giving general information regarding their visit instructions and expectations. Maintain calm, pleasant professional, attitude. Delivers excellent customer service using exceptional telephone etiquette.

Position Details

• Education: High School Diploma or Equivalent.
• Experience: Customer Service experience.

Minimum Required Qualifications

• Education: High School Diploma or Equivalent.
• Experience: Customer Service experience.

Other Skills And Knowledge

• Basic computer skills, Data Entry
• Professional, courteous, and compassionate attitude.
• Ability to multi-task
• Ability to type 60 wpm

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.