Patient Service Agent - Primary Care Call Center

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy is seeking a Patient Service Agent in Oklahoma City for a Primary Care Call Center. The role is full-time, with an onsite training period of 90 days before hybrid remote work is possible.

You will schedule appointments, take messages, and provide visit instructions with a calm, professional demeanor. Responsibilities include delivering excellent customer service, handling patient inquiries, and ensuring effective communication.

Qualifications

• Customer service experience required.
• Two years of experience in a healthcare environment strongly preferred.
• Basic computer skills and data entry; typing 60 wpm.

Responsibilities

• Schedule patient appointments and take patient messages.
• Provide general information regarding visit instructions and expectations.
• Maintain a calm, pleasant, professional attitude with excellent telephone etiquette.

Skills

Customer service

Data Entry

Typing 60 wpm

Professional attitude

Education

High School Diploma or equivalent

Job description

Position Details

Patient Service Agent - Hybrid Remote, Primary Care Call Center

Job Description

Find your calling at Mercy!

Full-Time, Monday-Friday 8am-5pm, 40 hours per week

• This position will train onsite full-time for at least 90 days before hybrid work becomes an option. The person hired for this role will have regular onsite responsibilities after training; as such, candidates are required to live within commuting distance to Oklahoma City, OK.*

Responsible for scheduling patient appointments and taking patient messages. Giving general information regarding their visit instructions and expectations. Maintain calm, pleasant professional, attitude. Delivers excellent customer service using exceptional telephone etiquette.

Minimum Required Qualifications

• Education: High School Diploma or equivalent.
• Experience: Customer service experience required. Two years of experience in a healthcare environment strongly preferred.
• Other Skills and Knowledge: Basic computer skills, Data Entry. Professional, courteous, and compassionate attitude, ability to multi-task, type 60 wpm

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits – including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.